Front Office Supervisor at PrideInn

Front Office Supervisor at PrideInn – PrideInn Kenya Job Details

About the Role

PrideInn is recruiting for a Front Office Supervisor to lead reception operations at their Nairobi property. This is a full-time position requiring hands-on leadership of the front desk team, coupled with operational accountability for guest accounts, room inventory, and service quality. The role sits at the intersection of team management and guest-facing operations, where your decisions directly impact both staff performance and guest satisfaction.

PrideInn Hotels, Resorts & Camp has operated across Kenya for 12 years, running 8 hotels and a camp across five counties with a workforce exceeding 1,000 staff. The Front Office Supervisor at PrideInn reports to senior management and works closely with housekeeping, maintenance, and food and beverage departments to ensure smooth daily operations. This Administration position in Nairobi requires someone with proven supervisory experience and a track record in hospitality front office settings.

Key Responsibilities

• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries to maintain service standards.
• Manage guest accounts, process billing transactions, and produce accurate front office reports on a routine basis.
• Monitor room inventory levels and support revenue management strategies to optimize occupancy and rates.
• Address guest complaints and concerns professionally, resolving issues while upholding brand service standards.
• Create and manage staff duty rosters, ensuring adequate coverage during all shifts and periods.
• Support team training programmes and oversee performance management for front office staff.
• Liaise with other departments to guarantee a coordinated guest experience from arrival to departure.

Requirements & Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, or a closely related field.
• Minimum three years of hands-on front office experience in a hotel environment.
• At least one year in a supervisory or team lead capacity within front office operations.
• Demonstrated proficiency with hotel Property Management Systems (PMS) and Microsoft Office applications.
• Strong leadership capabilities with the ability to guide and motivate a reception team.
• Excellent written and verbal communication skills in English.
• Problem-solving mindset with proven conflict resolution abilities in fast-paced settings.
• Meticulous attention to detail, particularly in billing, reporting, and compliance matters.

What to Expect

• You will manage a team of reception staff and be responsible for shift schedules, training delivery, and performance appraisals.
• Daily tasks include handling guest interactions, overseeing billing accuracy, and resolving operational issues that arise on the front desk.
• You will work in a hotel environment where guest service excellence and operational efficiency are non-negotiable standards.
• This Front Office Supervisor at PrideInn position in Nairobi is open to qualified candidates. Click Apply below to submit your application.