Front Office Manager Job

Front Office Manager Job – Best Western Premier Westlands Kenya Job Details

About the Role

We are recruiting for a Front Office Manager Job to oversee all front office operations and lead a team committed to delivering high standards of guest service. This is a full-time position based in Kenya, suitable for an experienced hospitality professional ready to manage reception, reservations, and guest services functions. The role requires someone with proven leadership ability and a track record in hotel operations who can balance guest satisfaction with revenue performance.

The Front Office Manager Job involves day-to-day management of front office staff, coordination with other departments, and responsibility for occupancy monitoring and financial reporting. You will report to senior management and be accountable for maintaining service standards, resolving guest issues, and ensuring smooth operational flow across all front office functions.

Key Responsibilities

• Manage and supervise all front office staff, including reception, reservations, and guest services teams
• Oversee daily front office operations and ensure procedures are followed consistently
• Train and develop team members to maintain high service standards and product knowledge
• Respond to guest concerns and escalations, working toward satisfactory resolution
• Track occupancy levels, revenue performance, and key operational metrics through reporting systems
• Work with other departments to coordinate check-ins, special requests, and operational requirements
• Ensure the front office team meets all guest service targets and departmental objectives

Requirements & Qualifications

• Minimum 5 years of experience in a Front Office Manager Job or equivalent senior front office role in an established hotel
• Diploma or Degree in Hospitality Management, Hotel Management, or a related field
• Proficiency in hotel management systems (PMS) and related software
• Demonstrated leadership and team management experience
• Strong communication and interpersonal skills, particularly in dealing with guests and staff
• Ability to analyze problems, identify solutions, and take decisive action
• Customer-focused approach with commitment to service excellence

What to Expect

• A structured working environment in the hospitality sector where operational procedures and guest service protocols are well-defined
• Responsibility for managing a team and contributing to the property’s revenue and occupancy targets
• Regular interaction with guests, staff across departments, and management to resolve issues and drive improvements
• This Front Office Manager Job position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Send: CV, certificates, ID copy & recommendation letters
Apply: [email protected]