Senior Manager, Investment Groups at KCB Bank Kenya

Senior Manager, Investment Groups at KCB Bank Kenya – KCB Bank Kenya Kenya Job Details

About the Role

KCB Bank Kenya is recruiting a Senior Manager, Investment Groups to lead portfolio expansion and revenue growth within the investment groups segment. This is a full-time position based in Nairobi, reporting to senior leadership within the bank’s retail and commercial divisions. The role combines strategic planning, customer relationship management, and cross-functional execution to drive acquisition, retention, and profitability across a targeted client base.

As a regional financial services leader with operations across East and Central Africa, KCB Bank Kenya maintains a strong focus on segment-specific growth. This Senior Manager, Investment Groups at KCB Bank Kenya position requires both analytical capability and hands-on management skills to translate market insights into measurable business outcomes.

Key Responsibilities

• Achieve portfolio growth targets by implementing strategies that increase acquisition of investment group clients, grow deposit and asset balances, and expand overall segment revenue.
• Improve profitability and revenue performance through targeted cross-selling activities, customer retention programs, and yield management across the segment.
• Evaluate market trends, customer behaviour patterns, and competitive positioning to identify and prioritize growth opportunities within the investment groups market.
• Develop and refine segment-specific product offerings and propositions, with clear success metrics including product uptake rates, market penetration, and customer adoption levels.
• Build and maintain strong relationships with investment group clients, monitored through retention metrics, share of wallet expansion, and customer satisfaction assessments.
• Increase segment visibility and market reach through planned outreach campaigns, strategic partnerships, and community engagement activities, measured by new client acquisition and brand recognition.
• Coordinate execution of segment initiatives alongside product teams, marketing, digital channels, and operations to ensure on-time delivery of agreed key performance indicators and campaign objectives.
• Equip sales and customer-facing teams through training programs and ongoing support to enhance sales effectiveness, conversion rates, and quality of customer interactions.
• Strengthen governance and risk management by identifying segment-specific risks, reviewing audit findings, enforcing internal controls, and ensuring full compliance with regulatory and bank policy standards.

Requirements & Qualifications

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Master’s degree in Business Administration, Finance, or related discipline (preferred).
• Professional qualification in project management, business management, or finance (required).
• Minimum 8 years of professional experience in banking, financial services, or related sector, with demonstrated progression into management roles.
• Proven track record of leading revenue growth initiatives, customer acquisition programs, and portfolio expansion in a financial services environment.
• Strong understanding of investment products, wealth management services, and the investment groups customer segment.
• Demonstrated ability to work across multiple departments, manage competing priorities, and deliver results within agreed timelines.

What to Expect

• A structured management environment within one of Kenya’s largest banking groups, with access to ongoing professional development and internal advancement pathways.
• Accountability for measurable business outcomes, with performance assessed against clear KPIs covering acquisition, retention, profitability, and regulatory compliance.
• Collaboration with cross-functional teams including product development, risk management, marketing, and operations to execute strategic initiatives.
• This Senior Manager, Investment Groups at KCB Bank Kenya position in Nairobi is open to qualified candidates. Click Apply below to submit your application.