Provider Management Officer at Liberty Life

Provider Management Officer at Liberty Life – Liberty Life Kenya Job Details

About the Role

Liberty Life Assurance Kenya is seeking a Provider Management Officer for a full-time position based in Nairobi. This role sits within the Administration function and involves overseeing a network of healthcare service providers, managing contracts, conducting accreditations, and ensuring compliance with organisational standards. The Provider Management Officer at Liberty Life will play a central part in maintaining the quality and cost-effectiveness of services delivered to policyholders across the insurance provider network.

With over 50 years of experience in the life insurance sector, Liberty Life is committed to delivering relevant financial protection solutions to Kenyan families and businesses. The organisation values structured provider relationships and operational excellence. This full-time Administration role in Nairobi offers the opportunity to influence how healthcare services are accessed and managed within the provider ecosystem.

Key Responsibilities

• Build and maintain strong working relationships with all providers within the Liberty Life network to support service delivery and resolve operational issues.
• Assess and onboard new service providers to ensure they meet the organisation’s standards and can serve client needs effectively.
• Lead fee negotiations with contracted providers in line with Liberty Life rate guidelines and market benchmarks, balancing cost control with service quality.
• Arrange and coordinate provider audits to verify compliance with service standards and assess the quality of care delivered to policyholders.
• Monitor and enforce adherence to Liberty Life policies regarding member access, policy exclusions, and agreed panel rates across the provider network.
• Work with the Underwriting and Actuarial teams to compile monthly utilisation reports, analyse provider performance, and recommend cost-containment measures.
• Maintain comprehensive documentation of all service provider contracts, manage timely contract renewals, and ensure Know Your Customer (KYC) information is current according to regulatory guidelines.
• Deliver training to service providers on Liberty Life access procedures, communicate updates on health products and policy changes, and clarify claims processes.
• Engage in discount negotiations with providers and oversee the closure and reconciliation of provider accounts to ensure financial accuracy.
• Liaise with internal teams to resolve provider-related disputes and ensure continuity of service across the network.
• Update and maintain the current provider directory and distribute updated panel lists to relevant departments and stakeholders on schedule.

Requirements & Qualifications

• Bachelor’s degree or Diploma in Nursing, Clinical Medicine, Pharmacy, or a related medical discipline.
• A minimum of 3 years’ experience working in provider relations within medical insurance, hospital management, or a related healthcare organisation.
• Demonstrated skill in negotiating service agreements and managing contractual relationships with external parties.
• Strong analytical ability to review provider performance data, identify trends, and recommend operational improvements.
• Proficiency in Microsoft Office applications, particularly Excel, for data analysis and report preparation.
• Working knowledge of healthcare provider networks, service delivery models, and the insurance claims environment.
• Ability to develop and implement cost optimisation strategies without compromising service standards.
• Excellent written and verbal communication skills, with the ability to explain complex processes to diverse stakeholder groups.

What to Expect

• A structured role within a long-established insurance organisation with clear reporting lines and defined performance metrics.
• The opportunity to influence provider quality and network efficiency while managing relationships across the healthcare sector in Kenya.
• Regular interaction with internal departments, healthcare facilities, and external stakeholders, requiring strong interpersonal and problem-solving abilities.
• This Provider Management Officer at Liberty Life position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

If you meet the above requirements, you are encouraged to forward your application and updated CV to [email protected] by 13 July 2026. Clearly state the job title on the subject heading.