Guest Service Agent at Accor

Guest Service Agent at Accor – Accor Kenya Job Details

About the Role

Accor is recruiting a Guest Service Agent to join the front office team at one of its properties in Kenya. In this full-time position, you will be responsible for creating positive first impressions and ensuring every guest receives attentive service from arrival through checkout. Hotel jobs in Kenya require professionals who can balance efficiency with genuine hospitality, and this role sits at the heart of that responsibility.

As a Guest Service Agent at Accor, you will manage check-ins, respond to guest inquiries, process account settlements, and identify opportunities to enhance each stay. Your work directly influences how guests remember their time at the property and whether they choose to return. This is a customer-facing role that demands both technical competence and interpersonal skill.

Key Responsibilities

• Greet arriving guests and conduct check-in procedures with accuracy and courtesy
• Respond promptly to guest requests and resolve issues throughout their stay
• Process account settlements and payments at departure
• Identify opportunities to personalise each guest’s experience and strengthen their connection to the property
• Promote hotel facilities and services, with focus on relevant upselling that adds value to the guest stay
• Take ownership in delivering service that exceeds standard expectations

Requirements & Qualifications

• Diploma or degree in Hotel Management, Front Office Operations, or equivalent qualification
• 1–2 years of demonstrable experience in a similar front office or guest service role
• Proficiency with Opera property management system or comparable hotel management software
• Fluent written and spoken English
• Service-oriented mindset with genuine interest in guest satisfaction
• Strong problem-solving and interpersonal abilities
• Competence in additional languages is advantageous

What to Expect

• Access to an employee benefits card offering discounted rates at Accor properties worldwide
• Structured learning and development through Accor’s Academy programmes, supporting your career growth within the property and internationally
• Opportunity to contribute to corporate social responsibility initiatives, including Planet 21 environmental and community projects
• This Guest Service Agent at Accor position in Kenya is open to qualified candidates. Click Apply below to submit your application.