Guest Experience Expert at Marriott

Guest Experience Expert at Marriott – Marriott Kenya Job Details

About the Role

Marriott is hiring a Guest Experience Expert to deliver exceptional service throughout a guest’s entire stay in Kenya. This full-time hotel position goes beyond standard front office operations—the Guest Experience Expert serves as a key point of contact who anticipates needs, resolves requests, and transforms routine interactions into memorable moments. Working in one of Kenya’s hospitality sectors, you’ll manage guest transactions, process requests, handle operational tasks, and share local insights that enhance each visitor’s experience.

The Guest Experience Expert at Marriott is empowered to take initiative and move throughout the property to complete work efficiently. You’ll balance multiple duties—from check-in and check-out procedures to special requests and report completion—while maintaining the high service standards expected in luxury hospitality. Hotel jobs in Kenya demand professionals who understand that every guest interaction reflects the brand, and this role sits at the heart of that mission.

Key Responsibilities

• Process guest check-ins and check-outs while creating positive first and last impressions
• Respond to guest requests and resolve concerns with efficiency and professionalism
• Complete operational reports and administrative tasks as assigned
• Provide recommendations and information about local attractions, dining, and services to enhance guest stays
• Perform physical duties including moving, lifting, carrying, pushing, and placing objects up to 10 pounds
• Maintain a professional appearance and communication style consistent with company standards
• Follow all company policies, procedures, and confidentiality requirements
• Support a safe workplace and protect company assets throughout daily operations

Requirements & Qualifications

• Diploma or degree in Hospitality Management or a related field
• Minimum 1–2 years of experience in a front office role
• Prior experience in a hotel environment, preferably a 5-star property
• Ability to stand, walk, and sit for extended periods during shifts
• Capacity to work hands-on in a dynamic property environment
• Strong understanding of guest service protocols and hospitality standards
• Attention to detail and accuracy in completing operational records

What to Expect

• You will spend significant time on your feet moving throughout the property to assist guests and complete tasks
• The role requires balancing multiple priorities—guest requests, operational work, and administrative duties—often simultaneously
• You’ll work within a structured hospitality environment where safety, quality standards, and professional conduct are non-negotiable
• This Guest Experience Expert at Marriott position in Kenya is open to qualified candidates. Click Apply below to submit your application.