Front Office Agent at Novotel

Front Office Agent at Novotel – Novotel Kenya Job Details

Job Description

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Responsibilities and essential job functions include but are not limited to the following:

• Greet and register guests, providing a warm and professional welcome
• Perform check-in and check-out procedures accurately and efficiently
• Handle guest inquiries and requests promptly and courteously
• Manage reservations and room assignments using hotel management software
• Process payments and maintain accurate financial records
• Enrol guests to the ALL loyalty program
• Assist with currency exchange and safety deposit box services
• Collaborate with other departments to ensure guest satisfaction
• Promote hotel services and local attractions to enhance guest experience
• Address and resolve guest complaints in a timely and professional manner
• Maintain a clean and organized front desk area
• Ensure compliance with hotel policies and safety procedures
• Assist with night audit duties when assigned to evening shifts

Qualifications

• Diploma in Front Office operations or related field
• Previous experience as a Front Office Agent in a 4/5 star
• Experience in Opera Cloud
• You’re a doer – and even if you do it wrong sometimes, you openly admit it.
• You’re not just bringing your abilities, but also your character
• Excellent customer service skills with a friendly and professional demeanour
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and organizational skills
• Flexibility to work various shifts, including evenings, weekends, and holidays