Assistant Executive Housekeeper at PrideInn

Assistant Executive Housekeeper at PrideInn – PrideInn Kenya Job Details

About the Role

PrideInn is recruiting an Assistant Executive Housekeeper for a full-time position in Kenya. This role sits within the housekeeping department and requires someone who can manage daily cleaning operations, coordinate with other hotel departments, and maintain the high standards expected in a 5-star hotel environment. The Assistant Executive Housekeeper at PrideInn will report to the Executive Housekeeper and play a hands-on part in ensuring guest rooms and public areas meet consistent quality benchmarks.

Hotel jobs in Kenya at this level typically demand both operational oversight and direct involvement in service delivery. You will oversee staff scheduling, inspect rooms and facilities, handle guest concerns, and manage inventory and vendor relationships. This is a full-time position open on a rolling basis until 22nd May 2026.

Key Responsibilities

• Manage housekeeping operations daily to maintain cleanliness and presentation standards across guest rooms and public areas.
• Allocate housekeeping duties, prepare room assignment sheets, and track staff output and performance metrics.
• Carry out inspections of guest rooms, corridors, meeting spaces, and public areas to verify compliance with 5-star hotel standards.
• Liaise with the Front Office and other departments to coordinate room status updates and smooth guest service delivery.
• Oversee preparation of VIP rooms, turndown services, and special guest needs with close attention to detail and presentation.
• Develop and execute deep cleaning schedules, including carpet shampooing, upholstery care, window cleaning, and scheduled maintenance activities.
• Monitor housekeeping inventory including linens, guest amenities, supplies, and par stock to maintain operational efficiency.
• Address guest complaints promptly and implement service recovery actions to improve guest satisfaction.

Additional Key Duties

• Support the Executive Housekeeper in recruiting, hiring, training, and coaching housekeeping staff; enforce hotel policies and standard operating procedures.
• Review housekeeping reports, guest feedback, and Property Management System data to maintain service quality and accuracy.
• Coordinate with external providers (laundry, pest control, maintenance) to ensure quality standards are met and documented.
• Monitor and control all departmental expenditures related to labour, supplies, cleaning equipment, and guest room materials.
• Maintain key control procedures and ensure the security of guest rooms and hotel property at all times.
• Attend training seminars and staff meetings to stay current with housekeeping techniques and participate in policy discussions.
• Handle guest communications originating from the housekeeping department professionally and efficiently.
• Prepare and maintain records of work assignments, personnel actions, time cards, room occupancy, and departmental expenses.

Requirements & Qualifications

• Proven experience in housekeeping supervision or a similar hotel operations role within a 5-star hotel environment.
• Demonstrated ability to manage staff, assign duties, and monitor performance against hotel standards.
• Strong knowledge of housekeeping operations, cleaning procedures, linen management, and guest room standards.
• Competence in budget control, inventory management, and vendor coordination.
• Excellent communication skills and ability to work across multiple departments including Front Office, Maintenance, and Management.
• Ability to handle guest complaints professionally and implement corrective actions swiftly.
• Attention to detail and commitment to maintaining 5-star cleanliness and presentation standards.
• Willingness to attend training and development programs to enhance supervisory and technical skills.

What to Expect

• You will work in a structured 5-star hotel environment where cleanliness standards and guest satisfaction are closely monitored and measured.
• Day-to-day responsibilities include both office-based coordination (scheduling, reporting) and floor-based inspection and supervision.
• The role requires flexibility to respond to guest needs, special events, and operational demands across the week.
• The Assistant Executive Housekeeper at PrideInn position in Kenya is open to qualified candidates. Click Apply below to submit your application.