Zonal Sales & Collections Officer at ENGIE

The Zonal Sales and Collection Officer will be responsible for recruitment, retention and training of agents and support the zonal sales and collection manager in sales and collection.

Responsibilities

• Trainings of agents within the zones.
• Conduct and support customer education clinics within the zone.
• Develop individualized training plans for underperforming agents through trade accompaniment.
• Develop new approaches and techniques for making improvements in training programs.
• Measure the performance of trainees after the session.
• Screen and recruit agents that have a commercial and Credit (collection) Personality.
• Support the update of training materials.
• Maintain and update records of training sessions.
• Schedule training of new and old agents.
• Stay updated with current market trends and the changing demands of the zone sale environment.
• Support the zonal sales and collection manager in the management of the sales and collection agents, and area agent leads in the sales and collection activities to deliver targets.
• Working with tight deadlines and providing valuable input on projects to enhance and customize training processes to exceed operational needs.
• Diligently provide regular detailed status reports to your team while providing recommendations on corrective action if deliverables are in jeopardy

Knowledge and Skills

Experience:

• 3 years’ experience within service subscription industry/Micro Finance/Asset financing leading a team.
• Sales Success Track record
• Loan Sales & Portfolio Management experience
• Experience in the development of Sales Strategies and loan collection strategies
• Computer skills in a Microsoft Windows environment
• Good oral and written communication
• Experienced at multitasking under pressure against demands and deadlines, whilst always maintaining a positive and constructive attitude and demeanor
• Evidence of the practice of a high level of integrity, professionalism, confidentiality and maturity
• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision
• Excellent organizational skills and attention to detail
• Agility and innovation

Qualifications:

• Diploma/Bachelor’s degree.