Vacancies at Newark Frontiers

JOIN OUR INTERNSHIP PROGRAM

• Kickstart your career with Newark Frontiers as an intern and gain hands-on experience in the dynamic world of microfinance. We’re looking for enthusiastic, fast learners ready to grow in client engagement, loan processes, and community development. If you’re passionate about financial empowerment and eager to make a difference, this is your chance. Join a team that values learning, impact, and innovation.
• Opportunity Available Across All Our Branches.

• The Collections Officer will follow up on overdue accounts, negotiate repayment plans, maintain collection records, flag high-risk accounts with loan officers, and prepare recovery reports.

Requirement

• Diploma in Credit Management, Business Administration, or related field. Experience in debt recovery, collections, or credit control (minimum 1 year).
• Strong negotiation and conflict resolution skills.
• High integrity and ability to work under pressure.
• Willingness to travel and work in the field.

The Loan Officer will assess loan applications, conduct client interviews, analyze financials, and prepare documentation. They will follow up on requirements, monitor disbursements, maintain records, and report to the branch manager.

Requirement

• Diploma or Degree in Business, Finance, or a related field.
• At least 1 year of experience in credit or loan processing (microfinance experience preferred).
• Excellent communication and customer service skills.
• Strong analytical and decision-making abilities.
• Proficiency in MS Office and familiarity with loan management systems.

The DRA Agent is responsible for managing overdue accounts through professional communication, negotiation, and follow-up. The role requires resilience, strong communication and negotiation skills, empathy, and teamwork to achieve recovery targets. They will engage clients mainly through calls, provide accurate account information, and ensure compliance with company policies while supporting overall departmental goals.

RESPONSIBILITIES

• Make outbound and receive inbound calls on overdue payments.
• Negotiate realistic repayment plans that benefit both customer and company.
• Provide accurate details on account status and repayment terms.
• Record all interactions, agreements, and follow-ups in the system. Escalate complex cases to the Line Manager.
• Meet set targets for collections, calls, and PTP (promise-to-pay) conversions.
• Ensure compliance with company policies, regulations, and data protection laws.
• Maintain professionalism, courtesy, and empathy in all interactions.
• Collaborate with team members to meet overall goals.

The FCA Agent is responsible for ensuring monthly loan recovery targets are met through effective follow-ups on defaulted accounts. The role demands resilience, professional communication, and teamwork in executing recovery strategies. They will engage clients through calls, visits, and negotiations while retaining client loyalty and supporting operational insights.

RESPONSIBILITIES

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
• Plan recovery strategies to ensure timely repayment.
• Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
• Negotiate repayment plans while remaining courteous and professional.
• Participate in and support team collection drives.
• Maintain strong customer relationships while enforcing loan recovery.
• Submit daily, weekly, and monthly collection reports.
• Provide actionable market intelligence from branches.
• Maintain strong working relationships with local law enforcement.
• Adhere to recovery policies, procedures, and relevant laws.
• Perform any other duties as assigned by the line manager.