Telesales Agent at Brites Management

DUTIES AND RESPONSIBILITIES

• Handle inbound and outbound calls to engage with potential and existing customers.
• Promote and sell products or services over the phone.
• Achieve sales targets and ensure customer satisfaction through effective communication and sales techniques.
• Address customer inquiries, resolve issues, and provide relevant information about products and services.
• Maintain accurate records of customer interactions and sales activities in the system.
• Follow up with customers to ensure high levels of satisfaction and repeat business.
• Collaborate with team members to share feedback and enhance overall customer engagement.
• Conduct market research and gather insights to improve sales strategies.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 1-3 years of work experience as a Telesales Agent or Call Centre Agent.
• Must have experience handling both inbound and outbound calls.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet sales targets.
• Excellent problem-solving abilities and attention to detail.
• Positive attitude, self-motivated, and goal-oriented.