Geonode
Geonode is currently recruiting for a Full Time Job position based in Kenya. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Kenya
- Company: Geonode
- Employer Page:
- Application Deadline: Rolling basis
- Last Updated: October 9, 2024
Remote Customer Service Rep at Geonode – Geonode Kenya Job Details
The Big Picture
Our mission at Geonode.com is to make data accessible for all companies to compete on a global level.
We’re a fast-growing proxy service provider that has been making waves in the market within less than half a year. Here at Geonode.com, we’re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.
After heavily investing in developing our service and brand, we’re looking for a start performer who shares our vision and wants to take ownership of customer support.
Responsibilities
- Strategize customer service efforts
- Chat and Email support
- Ongoing creation and updating of support articles
- Manage billing, refund, and cancellations on payment platforms
- Reviewing customer feedback
- Tracking key metrics on sales, refunds, and cancellations
- Learn from user tests videos to understand how clients perceive the product
- Proactive team management via ClickUp, Slack, and other tools
- Eventually, help build a team of CS superstars
- Identify and solve solutions
- Helping customers use proxies effectively
- Chat and Email support
Requirements
- Basic to Mid backend programming skills
- IT-related background
- High-level written and verbal English communication skills
- Attention to detail
- Self-motivated
- Problem solver, not a problem creator
- Deep understanding of the internet and technology
- Ability to work independently
- Innovative and creative
- Slack, Google Mail, Google Sheets, etc.
- Ability to learn tools like Zendesk, Intercom, etc.
- Have a mic and webcam for meetings
- Isn’t scared of a process document
- Can work at 10:00 PM – 06:00 AM UTC
What You Can Expect From Us
- Ongoing training and coaching
- Opportunities for promotions when you’re a star performer
- Flexible holiday schedule
🎯 How to Apply
To apply for this job please visit doc.clickup.com.
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Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.