Receptionist and Waiters at Phina Consultants LTD

Receptionist and Waiters at Phina Consultants LTD – Phina Consultants LTD Logo Kenya Job Details

About the Role

Phina Consultants LTD is recruiting for a Receptionist and Waiters position at a premier golf club in Kenya. This is a full-time role suited to candidates with hospitality background and customer service expertise. You will work in a luxury environment where attention to detail and professionalism are essential. Hotel jobs in Kenya within upscale clubs demand strong interpersonal skills and operational knowledge.

The successful candidate for this Receptionist and Waiters role will manage front office duties, guest interactions, and service delivery across morning and afternoon shifts. Your work will directly shape the guest experience at one of Kenya’s distinguished leisure facilities. This is an ideal position for someone committed to hospitality excellence and seeking stable, full-time employment in the hotel sector.

Key Responsibilities

• Manage reception desk operations, greeting guests and handling enquiries professionally and courteously
• Process guest payments using point-of-sale terminals and other payment collection equipment
• Operate front office systems and maintain accurate records of transactions and guest information
• Provide waiter services during assigned shifts, including taking orders, serving food and beverages, and clearing tables
• Respond to guest requests and complaints with professionalism, escalating issues where necessary
• Maintain a clean and organized work environment at the reception and service areas
• Schedule appointments and manage bookings using front office management systems
• Support administrative tasks including filing, data entry, and document management

Requirements & Qualifications

• Diploma or degree qualification in Secretarial Studies, Front Office Management, Hospitality Management, or related hospitality discipline
• Minimum two years’ work experience as a receptionist or front office professional, ideally within a luxury hospitality setting
• Proficiency in Microsoft Office applications including Word, Excel, and email systems
• Demonstrated knowledge of front office operations, guest service protocols, and customer care standards
• Hands-on experience operating front office equipment, PDQ machines, and payment processing systems
• Fluency in both English and Kiswahili, written and spoken
• Professional presentation, strong communication abilities, and a customer-focused mindset
• Capability to handle multiple tasks simultaneously while maintaining high organizational standards and discretion

What to Expect

• Shift-based work: either 6:00 AM to 2:00 PM or 2:00 PM to 10:00 PM, depending on operational needs
• Employment in a professional, high-standard hospitality environment where courtesy and efficiency are valued
• A full-time permanent position with hotel jobs in Kenya offering structured working hours and clear responsibilities
• This Receptionist and Waiters at Phina Consultants LTD position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested candidates should submit their CVs to: [email protected] cc: mailto: [email protected] for consideration.