Front Office Jobs at Holiday Inn Nairobi Two Rivers (Receptionist & Supervisor)

Front Office Jobs at Holiday Inn Nairobi Two Rivers (Receptionist & Supervisor) – Holiday Inn Nairobi Two Rivers Kenya Job Details

Job Purpose

Holiday Inn Nairobi Two Rivers is seeking dynamic, service-oriented, and highly motivated individuals to join its Front Office team. The roles focus on delivering exceptional guest experiences, ensuring smooth front desk operations, and maintaining high hospitality standards.

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Available Positions

1. Receptionist

Duties and Responsibilities

• Managing front desk operations and welcoming guests professionally
• Handling guest check-ins and check-outs efficiently
• Responding to inquiries via phone, email, and in person
• Maintaining accurate guest records using Opera system
• Coordinating with housekeeping and other departments
• Resolving guest complaints promptly and professionally
• Processing payments and issuing invoices
• Ensuring a clean and organized reception area

Job Requirements

• Minimum 2 years’ experience in a busy hotel environment
• Diploma in Front Office Operations or related field
• Proficiency in Opera PMS
• Strong communication and interpersonal skills
• Excellent customer service and guest handling skills
• Ability to multitask and work under pressure
• High level of integrity and attention to detail
• Well-groomed with a professional appearance

2. Front Office Supervisor

Duties and Responsibilities

• Supervising daily front office operations and staff
• Training and mentoring front desk team members
• Ensing compliance with hotel procedures and standards
• Handling escalated guest issues and ensuring satisfaction
• Preparing reports on front office performance
• Coordinating with other departments for seamless operations
• Monitoring bookings, occupancy, and guest flow
• Supporting management in decision-making and planning

Job Requirements

• Minimum 2 years’ experience in a supervisory role in a 4-star hotel
• Degree or Diploma in Hospitality Management or related field
• Strong leadership and team coordination skills
• Good knowledge of front office procedures and reporting
• Excellent guest relations skills
• Proficiency in Opera PMS
• Strong organizational and decision-making skills
• Experience in an IHG property is an added advantage

Method of Application

Interested candidates should submit their CV and a motivation letter to:
hr@holidayinnnairobi.com

Deadline: 16th April 2026