Receptionist at Kuehne + Nagel

Receptionist at Kuehne + Nagel – Kuehne + Nagel Kenya Job Details

About the Role

Kuehne + Nagel is recruiting a Receptionist for its Nairobi office on a full-time basis. This is an Administration position in a global logistics organisation with operations across more than 1,200 locations in over 100 countries. The company specialises in seafreight, airfreight, contract logistics, and overland services, supported by IT-integrated solutions that connect supply chains worldwide. As a Receptionist at Kuehne + Nagel, you will be the first point of contact for visitors, calls, and correspondence, playing a key part in maintaining professional office operations.

The role goes beyond routine administrative tasks. Your work ensures colleagues can focus on their responsibilities—including the timely transport of medical devices and critical goods that impact lives globally. At Kuehne + Nagel, attention to detail in reception and coordination directly supports the company’s mission to deliver reliable logistics solutions.

Key Responsibilities

• Answer, screen, and route incoming calls to the appropriate departments with professionalism; make outgoing calls as required by the business.
• Monitor telephone systems continuously and report any technical faults or issues to the IT department to ensure uninterrupted communication.
• Maintain a daily log of all outgoing calls and manage an up-to-date contact database for organisational reference.
• Receive and process incoming and outgoing courier deliveries and mail, including tracking, documentation, and timely dispatch to destinations.
• Brief visitors on safety and security protocols upon arrival and notify their host employees of their presence.
• Record incoming messages accurately and forward them to the correct recipients via email or Microsoft Teams as appropriate.
• Ensure the reception area remains professionally staffed, clean, and welcoming at all times, including during lunch breaks, weekends, and public holidays.
• Track courier bag dispatch and report any delays or delivery challenges to management.

Requirements & Qualifications

• Bachelor’s Degree in Business Administration or equivalent qualification (BA/BSc/HND); a strong foundation in organisational management and business operations is essential.
• 2–5 years of hands-on experience in administrative support roles, ideally in fast-paced office environments handling multiple tasks simultaneously.
• Demonstrated proficiency in general office duties, including professional correspondence, email communication, and message forwarding with accuracy and discretion.
• Proven experience coordinating incoming and outgoing mail and parcels, with knowledge of tracking systems and dispatch procedures aligned to organisational standards.
• Competence in visitor reception and induction processes, with the ability to maintain a professional front-desk presence and uphold security protocols.
• Strong telephone etiquette and communication skills, with the ability to handle both routine and sensitive enquiries professionally.

What to Expect

• Work in an employee-friendly environment within a multinational logistics company that invests in staff development and offers clear pathways for career growth.
• Receive a competitive salary package and benefits that reflect your experience and performance, with opportunities for advancement within the Kuehne + Nagel Group.
• Support a global operation where your organisational and communication skills contribute to the success of colleagues across multiple departments and regions.
• This Receptionist at Kuehne + Nagel position in Nairobi is open to qualified candidates. Click Apply below to submit your application.