Receptionist at Ciala Hospital

Receptionist at Ciala Hospital – Ciala Hospital Kenya Job Details

About the Role

Ciala Hospital is recruiting a full-time Receptionist to join its front office team in Kenya. This is a permanent position based at our facility, where you will serve as the first point of contact for patients, visitors, and hospital staff. The role demands someone with substantial experience in a busy hospital environment who can manage high patient volumes while maintaining professionalism and accuracy.

As Receptionist at Ciala Hospital, you will oversee patient registration, appointment coordination, and front desk operations in a Level 4 healthcare setting. This position requires strong organizational ability, discretion, and a genuine commitment to patient care and confidentiality. Receptionist jobs in Kenya in the healthcare sector demand both technical competency and interpersonal skill—this role encompasses both.

Key Responsibilities

• Receive and attend to patients, visitors, and clients with professionalism and courtesy at all times
• Manage patient registration, appointment scheduling, and coordinate activities at the front desk
• Direct patients to appropriate consultation rooms, departments, or services based on their needs
• Handle incoming calls, inquiries, and manage hospital communication channels with efficiency
• Enter and maintain accurate patient data in the hospital management system
• Support billing operations and explain payment procedures to patients as required
• Keep the reception area clean, organized, and presentable to reflect hospital standards
• Coordinate patient flow to minimize waiting times and improve overall service delivery

Requirements & Qualifications

• Diploma or degree qualification in Secretarial Studies, Health Records, Customer Service, Front Office Operations, or a related field
• Minimum three years of verified work experience in a busy Level 4 hospital setting (this requirement is non-negotiable)
• Demonstrated competence in customer service and patient handling in clinical environments
• Strong written and verbal communication skills with excellent interpersonal ability
• Proficiency in computer applications and hospital management systems (preferred)
• Ability to work methodically with keen attention to detail and accuracy
• High standards of integrity, confidentiality, and professional conduct
• Capacity to interact with patients and relatives using empathy, patience, and respect

What to Expect

• You will work in a fast-paced healthcare setting where multitasking and quick decision-making are daily requirements
• The role requires regular interaction with diverse individuals—patients in various states of health, their families, and clinical staff
• You must maintain strict confidentiality and uphold patient dignity in all circumstances while adhering to hospital service standards
• This Receptionist at Ciala Hospital position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.