Employment Opportunities at Nursing Council of Kenya (NCK)- Multiple Positions

Employment Opportunities at Nursing Council of Kenya (NCK)- Multiple Positions – Nursing Council of Kenya (NCK) Kenya Job Details

Customer Care Assistant

Duties and Responsibilities:

• Receive and attend to visitors, clients, and stakeholders professionally
• Respond to customer inquiries through telephone, email, and other communication channels
• Provide accurate information on the Council’s services, procedures, and requirements
• Record, track, and follow up customer inquiries, complaints, and feedback
• Escalate complex customer issues to appropriate departments for resolution
• Support implementation of customer service standards, policies, and procedures
• Maintain customer service records, databases, and correspondence
• Assist in monitoring customer satisfaction and service delivery performance
• Support organization of customer engagement forums and public awareness activities
• Prepare periodic customer service reports and statistics
• Participate in quality management initiatives and continuous service improvement
• Ensure confidentiality and proper handling of customer information
• Perform any other duties assigned by the supervisor

Education Requirements:

• Diploma in Customer Service Management, Public Relations, Communications, Business Administration, Marketing, Public Administration, Social Sciences, or related field from recognized institution
• Proficiency in computer applications
• Certification in Customer Service Management, Customer Experience Management, Public Relations or CRM (added advantage)

Experience:

• Any relevant experience in customer service, front office operations, public relations, or related field is an added advantage

Required Skills:

• Customer service and client relationship management
• Communication and interpersonal skills
• Complaint handling and conflict resolution
• Records management
• ICT proficiency
• Report writing
• Integrity and professionalism
• Teamwork

Added Advantage Skills:

• Knowledge of Quality Management Systems (QMS)
• Knowledge of CRM systems
• Problem-solving skills
• Emotional intelligence
• Time management and organizational skills
• Ability to work under pressure

Senior Corporate Communications Officer

Duties and Responsibilities:

• Develop and implement the Council’s Corporate Communications and Visibility Strategy
• Coordinate communication initiatives supporting Council’s strategic objectives and regulatory mandate
• Manage Council’s corporate image, reputation and brand identity
• Coordinate media relations, press briefings, interviews and media engagements
• Develop and disseminate communication materials including newsletters, annual reports, policy briefs, speeches, press releases and publications
• Manage digital communication platforms including website and social media channels
• Monitor media coverage and prepare media monitoring and analysis reports
• Coordinate stakeholder engagement, public awareness and advocacy programs
• Plan and implement communication campaigns, outreach activities and public education initiatives
• Produce multimedia communication content including photographs, videos and digital stories
• Coordinate communication support for Council meetings, conferences, workshops and official events
• Advise Management on communication, branding and reputation management matters
• Develop and maintain communication networks with government agencies, development partners, professional associations and stakeholders
• Respond to internal and external information requests relating to Council activities
• Coordinate crisis communication and reputation management initiatives
• Support documentation of Council programs, projects, success stories and best practices
• Ensure compliance with communication policies and public sector communication standards
• Supervise staff within Communications Unit
• Prepare departmental work plans, budgets and performance reports

Education Requirements:

• Bachelor’s Degree in Journalism, Communication, Public Relations, Corporate Communication, Mass Communication or related field from recognized institution
• Membership to relevant professional body in good standing such as Media Council of Kenya, Public Relations Society of Kenya (PRSK) or equivalent
• Certificate in Supervisory Course lasting not less than two (2) weeks from recognized institution
• Proficiency in computer applications
• Demonstrated professional competence and achievement in work performance

Experience:

• Served in the grade of Communications Officer or comparable position for minimum four (4) years

Required Skills:

• Strategic communication skills
• Media relations and public affairs skills
• Digital communication and social media management skills
• Stakeholder engagement and advocacy skills
• Branding and reputation management skills
• Leadership and supervisory skills
• Excellent written and verbal communication skills
• Integrity and professionalism

Added Advantage Skills:

• Event management skills
• Report writing and editorial skills
• Analytical and problem-solving skills
• Interpersonal and networking skills
• Creativity and innovation
• Planning and organizational skills

Standards & Compliance Officer

Duties and Responsibilities:

• Implement approved regulatory standards