Customer Service Agent at Kilimall

Customer Service Agent at Kilimall – Kilimall Kenya Job Details

Job Title: Customer Service Agent

Job Type: Full Time

Category: Call Center

Application Deadline: July 27, 2026

Job Responsibilities

• Manage and respond to live chat inquiries and support tickets
• Handle inbound and outbound customer calls
• Provide customer support through chat channels, ensuring timely and accurate responses
• Follow up on customer issues and inquiries to ensure prompt resolution
• Achieve the required customer satisfaction rate
• Attain daily clearance and maintain response time below 3 minutes

Requirements

• Typing speed of 40 words per minute minimum
• Degree or diploma in a business-related course
• Experience in a similar customer service role
• Excellent customer service skills
• Strong communication skills
• Problem-solving ability

How to Apply

Send your CV and a convincing cover letter to [email protected] with the subject heading “CUSTOMER SERVICE AGENT”. Include your current and expected remuneration in your CV. Only shortlisted candidates will be contacted.