ICT Support Assistant at Qona Sacco

ICT Support Assistant at Qona Sacco – Qona Sacco Kenya Job Details

About the Role

Qona Sacco is recruiting an ICT Support Assistant for its Nairobi office. This is a full-time position supporting the technology infrastructure that enables daily operations across the organization. As an ICT Support Assistant at Qona Sacco, you will be the first point of contact for staff and members experiencing technical difficulties, managing everything from hardware installation to network troubleshooting and user account administration.

Banking jobs in Nairobi require technical professionals who can balance speed with accuracy. In this role, you’ll work across multiple systems and platforms, ensuring staff have the tools they need to serve members effectively. The position sits within the ICT operations team and involves both hands-on technical work and customer-facing support.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners across the organization.
• Monitor computer systems, networks, and ICT infrastructure to identify and address issues before they impact operations.
• Respond to service requests and technical problems from staff with prompt and effective solutions, both remotely and on-site.
• Set up and manage user accounts and access permissions in line with security protocols and organizational requirements.
• Repair and replace ICT equipment when faults cannot be resolved through troubleshooting.
• Assess new technologies and solutions to evaluate their potential in improving efficiency and operational performance.
• Conduct training sessions to help staff understand ICT systems and applications relevant to their roles.
• Support information security awareness programs and help staff understand best practices for data protection.
• Handle routine inquiries from members and stakeholders via phone and email, escalating complex issues to appropriate officers and ensuring timely responses.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information and Communication Technology, or a closely related field.
• Minimum two years of work experience in ICT support, systems administration, or a similar technical role.
• Demonstrated ability to diagnose technical problems and implement practical solutions independently.
• Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong interpersonal skills and a customer service mindset when supporting staff and external stakeholders.
• Knowledge of information security best practices and data protection principles (preferred but not essential).

What to Expect

• A collaborative team environment where you contribute to keeping the organization’s technology running smoothly.
• Exposure to a range of hardware, software, and network systems in a banking environment.
• Regular interaction with staff across departments and members of Qona Sacco, requiring strong communication and patience.
• The ICT Support Assistant at Qona Sacco position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Candidates who meet the minimum requirements should complete the application form and send your application with a detailed curriculum vitae including three referees to [email protected] by 29th Jun 2026.

Interested and qualified? Go to Qona Sacco on forms.office.com to apply