ICT Officer at Co-operative Bank of Kenya

REPORTS TO: ICT MANAGER

The ICT Officer shall be responsible for providing support of ICT in the organization, maintaining ICT systems, implementing new technology, and performing Local Area Networks (LAN) implementation, integration, and maintenance.

Duties & Responsibilities

• Ensure the routine maintenance on ICT equipment is carried out;
• Ensure effective & continuous performance software, hardware & other related ICT equipment;
• Perform software, hardware upgrades & integration;
• Keep up to-date inventory of all ICT equipment and software installed;
• Providing technical support to system users;
• Managing capacity and performance of local area network;
• Managing systems security, performing backup and restore procedures;
• Train staff in application usage and troubleshooting;
• Provide user support for staff in soft/hardware systems;
• Ensure the reliability of email and Internet browser system;
• Regularly updating the Sacco website;
• Email management (be up to date with email/internet policy);
• Ensure all new staff are able to use ICT equipment effectively;
• Analyse the consistency and accuracy of data in the Saccos database(s);
• Assist in data collection, entry and verification;
• Ensure that all external service contracts are executed as per the SLA;
• Ensure that payments relating to service contracts are paid in time.

Minimum Qualifications, Knowledge and Experience

Appointment to the position will be made from persons who are holders of:

• A Diploma in Computer Science or its equivalent from a recognized Institution;
• Professional IT certifications such as CISCO, ORACLE or CISA and equivalents are an added advantage.
• A Bachelors’ degree in Computer Science or its equivalent is an added advantage.

 ATTRIBUTES/SKILLS

• Good communication and leadership skills;
• Strong interpersonal, negotiation and communication skills;
• High degree of integrity and dependability;
• High management capability and competence in computerized information systems.