Hotel Receptionist at Brites Management

DUTIES AND RESPONSIBILITIES

• Greet all guests with warmth, professionalism, and enthusiasm.
• Handle guest arrivals and departures, including efficient check-ins and check-outs.
• Handle walk-in guests, providing information on room availability and hotel facilities.
• Respond promptly to guest inquiries (phone, email, or in-person) with accurate information.
• Manage guest feedback and complaints politely, resolving issues promptly or escalating them to relevant departments.
• Maintain accurate records of all bookings, payments, and guest information.
• Process guest payments (cash, card, and other payment methods) and issue receipts.
• Maintain a daily log of front office operations and prepare reports as required.
• Monitor room availability and assist in managing overbookings or special requests.
• Liaise with housekeeping to ensure timely room turnovers for arriving guests.
• Coordinate with maintenance to report any technical issues or guest complaints regarding hotel facilities.
• Assist in preparing reports for the management team as needed.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma in Front Office Operations, Hospitality, or a related field.
• Previous experience working in a hotel front desk or reception role is required.
• Excellent customer service and communication skills (both verbal and written).
• Basic cash-handling skills and understanding of payment systems.
• Ability to work in shifts, including evenings, weekends, and holidays.