Front Office Job at Mimosa Cottage Hospital

Front Office Job at Mimosa Cottage Hospital – Mimosa Cottage Hospital Kenya Job Details

About the Role

Mimosa Cottage Hospital is recruiting a Front Office Officer to manage patient-facing administrative functions and insurance coordination. This is a full-time healthcare position based in Nairobi. The Front Office Job at Mimosa Cottage Hospital involves working directly with medical insurance platforms, patient intake workflows, and billing documentation to ensure smooth hospital operations and timely insurance claim processing.

The successful candidate will serve as a critical link between patients, insurance providers, and internal hospital departments. Healthcare jobs in Nairobi require individuals who understand both clinical workflows and administrative precision. You will handle digital health insurance systems, pre-authorization requests, and billing reconciliation as part of your daily responsibilities.

Key Responsibilities

• Process patient admissions and manage intake documentation using hospital information systems
• Operate e-Claim platforms and digital medical insurance systems to submit and track claims
• Navigate SHA and SHIF insurance portals to verify patient coverage and eligibility
• Coordinate pre-authorization requests for corporate and insurance-covered patients before admission
• Verify diagnosis codes and match them accurately to billing entries for insurance submission
• Triage invoices and manage hospital billing procedures to ensure correct claim amounts
• Liaise with insurance companies to resolve claim rejections and approval delays
• Maintain accurate patient records and insurance documentation files

Requirements & Qualifications

• Proven hands-on experience working with medical insurance systems and e-Claim platforms
• Demonstrated knowledge of SHA (Social Health Authority) and SHIF (Social Health Insurance Fund) portal operations
• Experience managing pre-authorizations and insurance approval workflows
• Familiarity with hospital billing procedures and invoice processing
• Ability to match clinical diagnosis codes to billing entries with accuracy
• Working knowledge of patient admission processes in a hospital or healthcare facility setting
• Strong attention to detail and organisational skills for managing multiple insurance claims
• Proficiency with computer systems and healthcare software platforms

What to Expect

• A role that directly impacts patient care delivery by ensuring seamless insurance processing and admission coordination
• Daily interaction with patients, insurance providers, and hospital departments in a structured healthcare environment
• Access to professional development within the hospital setting as healthcare jobs in Kenya continue to evolve with digital systems
• This Front Office Job at Mimosa Cottage Hospital position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Send your CV and a short self-description highlighting your relevant experience and skills.

📧 Email: [email protected]