Front Desk Representative at Ufanisi Digital Media

Front Desk Representative at Ufanisi Digital Media – Ufanisi Digital Media Kenya Job Details

About the Role

Ufanisi Digital Media is seeking a Front Desk Representative to join its team in Kenya on a full-time basis. This is a customer-facing role where you will manage all reception and clerical operations at the main entrance, setting the tone for how visitors and guests experience the organisation. The successful candidate will combine a welcoming demeanor with strong administrative competence and an ability to handle multiple tasks simultaneously.

As the Front Desk Representative at Ufanisi Digital Media, you will be the first point of contact for everyone entering the premises. You will need to balance hospitality with efficiency, ensuring that guests feel valued while maintaining organised office systems and smooth communication flow. This role requires someone who is perceptive, disciplined, and genuinely customer-focused.

Key Responsibilities

• Maintain a clean, organised front desk with all materials readily available including stationery, forms, and office supplies.
• Greet all visitors and guests upon arrival, creating a positive first impression of the organisation.
• Answer incoming telephone calls promptly, route them to appropriate departments, or take accurate messages for staff.
• Receive, sort, and distribute incoming mail, packages, and other deliveries to relevant departments or individuals.
• Prepare outgoing correspondence, parcels, and mail for dispatch, ensuring all items are properly documented and secured.
• Monitor and manage office supplies inventory, placing orders when stock levels run low.
• Respond to visitor enquiries and address complaints with accuracy and professionalism.
• Maintain updated records and filing systems, and manage email distribution as required.
• Track office expenses and costs as assigned.
• Handle additional administrative duties including travel arrangements and schedule coordination as needed.

Requirements & Qualifications

• Proven work experience as a front desk representative, receptionist, or similar customer-facing administrative role.
• High school diploma as a minimum qualification; additional certifications are valued.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Familiarity with standard office equipment including fax machines, printers, and photocopiers.
• Competency in basic office management and bookkeeping principles.
• Fluent English communication skills, both written and verbal.
• Strong organisational and multitasking abilities with the capacity to prioritise multiple requests.
• Demonstrated problem-solving skills and customer service orientation.

What to Expect

• You will work in a professional office environment where first impressions and attention to detail matter significantly.
• This is a full-time position with a salary range of KSh 30,000 to KSh 50,000 per month.
• The Front Desk Representative at Ufanisi Digital Media position in Kenya offers the opportunity to develop your administrative and interpersonal skills in a digital media context. If you meet the requirements, please proceed to submit your application through the link below.

Method of Application

Candidates who are interested and who meet the requirements are encouraged to apply through https://forms.gle/RaUGVUsohVSQ9Cfi8