Front Desk Admin at Peoplelink Consultants Ltd

Front Desk Admin at Peoplelink Consultants Ltd – Peoplelink Consultants Ltd Kenya Job Details

About the Role

Peoplelink Consultants Ltd is hiring a Front Desk Admin to join their team in Kenya. This is a full-time position based in the hospitality and professional services sector, reporting directly to management. The Front Desk Admin at Peoplelink Consultants Ltd will serve as the first point of contact for guests and clients, managing arrivals, departures, bookings, and day-to-day reception operations.

Receptionist jobs in Kenya demand professionalism, efficiency, and strong interpersonal skills. In this role, you will balance guest services with administrative duties, ensuring every interaction reflects the company’s commitment to quality and attention to detail. You will work flexible hours, including weekends and public holidays, in a customer-facing environment.

Key Responsibilities

• Greet arriving and departing guests; process check-ins, check-outs, and reservation requests with accuracy and courtesy.
• Address guest questions, special requests, and complaints in a professional manner, resolving issues promptly where possible.
• Maintain confidential guest records and personal data in compliance with data protection standards.
• Liaise between the front desk and other departments to arrange services and ensure guests receive a seamless experience.
• Accept payments, manage cash transactions, and balance the daily accounts accurately.
• Maintain a professional demeanor and positive attitude in all guest and colleague interactions.
• Adapt to varying shift schedules, including evenings, weekends, and public holiday coverage as required.

Requirements & Qualifications

• Certificate, Diploma, or Degree qualification in Business Administration, Hospitality, Tourism, or a related field.
• Proven experience working in a similar front-line reception or hospitality role.
• Excellent verbal and written communication skills; ability to engage with diverse guests professionally.
• Competent use of computer applications and hotel management systems (PMS) or similar platforms.
• Fluency in English; additional languages are valued.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

What to Expect

• A customer-facing role in the reception area, requiring sustained attention and courtesy throughout shifts.
• Regular interaction with guests from diverse backgrounds and the coordination of services across departments.
• Flexible working hours, including weekend and public holiday shifts as part of the rota.
• The Front Desk Admin at Peoplelink Consultants Ltd position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested candidates should send their CVs to [email protected], with the job title as the subject line.