Executive at Ascent Ltd

Executive at Ascent Ltd – Ascent Ltd Kenya Job Details

Job Description

• Any Graduate
• Proven experience (2-5 years) in providing IT support, preferably in a warehouse or logistics setting.
• Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems.
• Excellent problem-solving and troubleshooting skills.
• Customer-focused with outstanding communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Detail-oriented and well-organized.
• Willingness to work in shifts or extended hours, if required.
• Help Desk Support:
• Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
• Provide prompt and efficient resolution of hardware, software, and network-related issues.
• Troubleshooting and Problem Resolution:
• Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
• Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.
• Inventory Management:
• Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
• Assist in the procurement and deployment of new IT assets as needed.
• Data Security and Backup:
• Ensure data security measures are followed, including regular backups of critical systems and data.
• Assist in implementing security protocols to protect sensitive information.
• User Training and Documentation:
• Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage.
• Maintain documentation for IT processes, troubleshooting guides, and user manuals.