Customer Service Associate at Planet Yogurt

Customer Service Associate at Planet Yogurt – Planet Yogurt Kenya Job Details

Responsibilities

• Carry out all branch operations – stock-taking, record keeping etc.
• Manage branch margins and costs through proper procedures.
• Achieve revenue targets
• Handle customer complaints and ensure branch NPS score is achieved
• Follow all food health and safety practices and ensure they are followed by the team
• Represent assigned units in meetings
• Communicate company policies and any other changes to be implemented by staff
• Ensure the unit is well stocked to par level and any other order is placed with the right supplier
• Ensure safe custody of all branch property and assets
• Upholds working ethics and ensures the same is maintained
• Manage branch float and revenue
• Manager Food Safety standards as per the set company KPIs
• Recommend disciplinary cases to the Area Manager
• Carry out tasks as may be assigned by Superiors
• Ensure the cleanliness of the branch

Qualifications & Skills Required

• KCSE C-
• Pleasant personality
• Self-driven, passionate and ambitious
• Good verbal & written communication skills
• Work under minimum supervision

About Us

Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.