Customer Service Associate at Planet Yogurt

  • Full Time
  • Nairobi

Planet Yogurt

Responsibilities

  • Carry out all branch operations – stock-taking, record keeping etc.
  • Manage branch margins and costs through proper procedures.
  • Achieve revenue targets
  • Handle customer complaints and ensure branch NPS score is achieved
  • Follow all food health and safety practices and ensure they are followed by the team
  • Represent assigned units in meetings
  • Communicate company policies and any other changes to be implemented by staff
  • Ensure the unit is well stocked to par level and any other order is placed with the right supplier
  • Ensure safe custody of all branch property and assets
  • Upholds working ethics and ensures the same is maintained
  • Manage branch float and revenue
  • Manager Food Safety standards as per the set company KPIs
  • Recommend disciplinary cases to the Area Manager
  • Carry out tasks as may be assigned by Superiors
  • Ensure the cleanliness of the branch

Qualifications & Skills Required

  • KCSE C-
  • Pleasant personality
  • Self-driven, passionate and ambitious
  • Good verbal & written communication skills
  • Work under minimum supervision

About Us

Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.

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