Customer Service Agent at Stellar Human Resource Solutions

Customer Service Agent at Stellar Human Resource Solutions – Stellar Human Resource Solutions Kenya Job Details

• We are seeking a motivated and experienced Customer Service Executive with a strong sales background and exceptional leadership skills. As a Customer service Executive , you will be responsible for driving sales growth, managing a talented team, and ensuring the branch’s overall success.

Key Responsibilities:

Sales Leadership:

• Lead and manage the branch team to achieve and exceed sales targets and business objectives.
• Develop and implement effective sales strategies to drive growth and profitability.
• Identify new business opportunities and nurture existing client relationships.

Team Management:

• Recruit, train, and mentor a high-performing sales team.
• Foster a positive and motivating work environment, promoting teamwork and collaboration.
• Conduct regular performance reviews and provide constructive feedback to team members.

Operational Excellence:

• Oversee daily branch operations, ensuring smooth and efficient processes.
• Monitor and analyze sales performance metrics, providing regular reports to senior management.
• Ensure compliance with company policies and industry regulations.

Customer Focus:

• Maintain a strong focus on customer satisfaction, addressing client needs promptly and professionally.
• Work closely with the design and production teams to ensure seamless service delivery.
• Handle escalated customer issues and provide effective solutions.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 2-3 years Proven experience in a sales leadership role, preferably within the print and design industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to develop and implement successful sales strategies.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office and CRM software.