Customer Service Agent at ShopIt Store

Job responsibilities

• Serve clients on all modes of engagement i.e messages, calls, social media and face to face.
• Provide accurate, valid and complete information promptly to clients as their guide through the purchasing process.
• Initiate the fulfillment process upon payment and keep clients informed and engaged on the progress of their orders.
• Respond to all requests for quotation sent through all modes of engagement.
• Ensure clients’ issues and complaints are addressed speedily and effectively.
• Handle after sale related queries such as warranty.

Requirements

• Must be willing to work on commission.
• Proficiency in oral AND written English.
• Must be a proficient computer and internet user.
• Must be willing to work six days a week. (Monday – Saturday).