Customer Experience Officer at Madison Group Limited

Key Responsibilities

• Receiving and processing of client instructions
• Managing the Company customer service email and telephone hot-lines.
• Registration of clients and Record management
• Handling of walking in clients.
• Interacting with clients from all touch-points and providing solutions to their queries and complaints efficiently within the agreed TAT.
• Updating the management team on the frequent queries/ complaints for process/ product improvement
• Sharing Clients Monthly statements and Agents Commission statements.
• Updating the complaint’s register.
• Ensure compliance with implemented controls and procedures.

Qualifications, Experience & Competencies

Qualified candidates are expected to possess the following:

• A minimum of a Bachelor’s degree in a related field.
• At least 2 years experience in Customer service in Financial Services.
• Be detail-oriented and possess strong administration skills.
• Must have excellent people skills.
• Have exceptional written and oral communication skills.
• Ability to work independently and be flexible to work outside normal working hours.