Customer Experience Officer at Associated Vehicle Assemblers Limited

Customer Experience Officer at Associated Vehicle Assemblers Limited – Associated Vehicle Assemblers Limited Kenya Job Details

Key responsibilities:

• Identify and track customer experiences at all touchpoints of the business
• Identify customer service gaps and take deliberate steps to create positive experiences
• Utilize graphic design and photography skills to create compelling content that enhances the brand’s online presence
• Manage the business’ digital presence, communicating with customers through social media and the website
• Design material for print, electronic and digital e.g. website banners, e-newsletters, social media, infographics
• Support PR efforts involving traditional media
• Align customer experience strategies with business development initiatives
• Collect, analyze and report on customer feedback following interactions
• Document customer interactions in the CRM and follow up on pending tasks
• Staying informed on industry trends to ensure the relevance of the business
• Support business development initiatives concerning customers
• And any other duties as assigned by the immediate supervisor

Required qualifications and experience:

• Diploma in Digital Marketing, Graphic Design, Visual Communication, or a related field
• Exceptional interpersonal skills
• A minimum of 3 year’s experience in graphic design or digital marketing
• Proficiency in Adobe Illustrator, Adobe Premiere Pro, Dreamweaver etc
• Strong photography and editing skills
• Creative copywriting and editing skills
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Customers, Investors, Partners, Senior Managers, and Subject Matter Experts
• Highly motivated with the ability to work independently