Associate, Salesforce at Aceli Africa

Key Responsibilities:

• Requirements Gathering & Feature Scoping
  Collect and refine requirements from both internal stakeholders (Product team and other departments) and external stakeholders (Aceli lenders). Translate identified business needs and user pain points into clear technical specifications.
• Roadmap Development & Management
  Propose and manage feature prioritization in alignment with organizational objectives, stakeholder feedback, and trade-off analyses. Collaborate with internal product stakeholders to ensure the roadmap remains feasible and impactful.
• User Acceptance Testing (UAT)
  Conduct and oversee UAT for features delivered by external Salesforce partners, validating that development work meets Aceli’s quality standards and user expectations.
• Code Reviews & Audits
  Participate in periodic code reviews to confirm alignment with any new incentive design changes and to resolve bugs, ensuring the overall integrity and performance of payment-related functionality.
• Project Management for Feature Rollouts
  Coordinate end-to-end feature launches, including pre-rollout communication to internal and external users, preparation of user and troubleshooting guides, and post-launch support. Monitor the impact of new features on organizational goals.
• Retroactive Feature Documentation & User Support
  Develop and maintain comprehensive user guides, focusing on key modules of the Aceli platform to ensure effective support for both internal and external audiences.
• Targeted Feature Development
  Collaborate with Aceli’s Salesforce vendor and in-house developer to implement enhancements or adjustments deemed best suited for internal development. Accelerate time-to-market by managing select development tasks internally.
• Salesforce Administration & Super-User Support
  Serve as the primary technical resource for Aceli staff, addressing platform inquiries, troubleshooting issues, and guiding best practices to optimize system usage.

Qualifications

• Demonstrated Salesforce code development experience (sample projects required). At least 5 years of experience working with Salesforce as a developer.
• Experience in product management: defining, prioritizing, and managing feature requirements.
• Experience creating user guides and providing user support
• Experience with linking Salesforce data tables to data visualization platforms
• Adept problem-solver: able to convert team technology pain points into requirements and to propose solutions that consider all necessary factors
• Customer-centric: showcases an empathetic approach to user problem solving; enjoys making user experience better
• Professional with a demonstrated record of the highest integrity and ethical conduct, and Bachelor’s degree. Need not be in a technical field.