sceneaidltd@gmail.com
Marriott is hiring a Guest Experience Expert (Front Desk Agent) in Nairobi on a full-time basis to deliver memorable service during guest check-in, check-out, and throughout their stay. This job opportunity in Kenya requires someone who can handle both operational tasks and guest requests with initiative and professionalism. If you're looking for front desk job vacancies in Nairobi with a global hospitality brand, this role may match your experience.
📋 Job Overview
- Category: Hotel Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: sceneaidltd@gmail.com
- Application Deadline: Rolling basis
- Last Updated: March 29, 2026
Guest Experience Expert (Front Desk Agent) at Marriott – sceneaidltd@gmail.com Kenya Job Details
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
- Education: Certificate, Diploma or Degree in Hospitality Management, Administration or related Course
- Related Work Experience: At least 3 years of Experience in Similar Position
Method of Application
🎯 How to Apply
To apply for this job please visit careers.marriott.com.
❓ Frequently Asked Questions
To apply for Guest Experience Expert (Front Desk Agent) Kenya positions at Marriott, you should have a Certificate, Diploma, or Degree in Hospitality Management, Administration, or a related course. The job in Kenya also requires at least 3 years of experience in a similar front desk or guest-facing role. Meeting these qualifications will strengthen your application for this full-time opportunity.
To apply for this Guest Experience Expert (Front Desk Agent) at Marriott job in Kenya, you need to visit the official Marriott careers page at careers.marriott.com and submit your application there. Applications are accepted on a rolling basis, so you can apply at any time. Make sure your CV highlights your hospitality experience and relevant qualifications for this job opportunity in Nairobi.
As a Guest Experience Expert (Front Desk Agent) at Marriott job in Nairobi, you will handle check-in and check-out processes while creating memorable experiences for guests throughout their stay. This full-time job in Kenya involves processing operational needs, addressing guest requests, completing reports, sharing information about local attractions, and being on your feet to move around the hotel space. The role requires you to be proactive, maintain professional standards, and handle tasks like lifting objects up to 10 pounds.
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