Senior Logistics Associate at Tushop

Senior Logistics Associate at Tushop – Tushop Kenya Job Details

Reports to: Logistics Manager

As Senior Logistics Associate, you’ll play a key role in keeping Tushop’s logistics operation running smoothly—from warehouse operations to last-mile delivery. You’ll lead day-to-day execution, improve processes, and work closely with cross-functional teams to ensure customers receive a reliable experience every time.

Key Responsibilities:

• Maintain operations trackers for managing float, inventory, and logistics fleet data
• Oversee day-to-day warehouse operations, ensuring accurate receiving, storage, picking, and dispatch of both first-party and third-party products
• Manage inventory levels and accuracy, working with tech and ops teams to ensure real-time stock visibility and minimal stockouts or overstock
• Coordinate and oversee regular, quarterly, and annual cycle counts of assigned inventory segments to verify accuracy and address discrepancies
• Coordinate with procurement and brand partners to schedule timely inbound deliveries and optimize warehouse space utilization
• Implement and monitor standard operating procedures (SOPs) for warehouse staff and riders to maintain efficiency, safety, and order accuracy
• Manage last-mile delivery scheduling and routing, ensuring cost-efficient and on-time deliveries
• Track delivery success rates and handle exceptions proactively, including customer complaints, failed deliveries, and rider performance issues
• Monitor key logistics KPIs such as delivery turnaround time, fulfillment accuracy, and inventory shrinkage, and report insights to leadership
• Support planning and execution of scale-ups for new hubs, high-demand periods, or geographic expansions
• Train, coach, and supervise logistics staff, fostering a performance-driven and accountable team culture
• Work with product and tech teams to improve current systems for processing and delivering first-party and third-party orders
• Offer interdepartmental support with relevant stakeholders

Required Profile:

• Degree in Supply Chain, Logistics, Business Administration, or related field from a recognized institution
• 5+ years proven experience in logistics, warehouse operations, and/or supply chain management with minimum 2 years in a leadership or supervisory role
• Strong analytical and problem-solving skills, especially in conducting audits and identifying underlying issues
• Advanced proficiency in Microsoft Excel or Google Sheets with strong experience in QUERY, VLOOKUP/XLOOKUP, INDEX-MATCH, pivot tables, and data analysis
• Ability to handle large datasets, build reports, and automate workflows to drive continuous improvement
• Excellent communication and interpersonal skills with ability to build relationships and influence others
• Highly organized and detail-oriented planner
• Exceptional leadership and team management capabilities
• Ability to manage new ideas, creative solutions, and changing priorities
• High level of integrity and honesty
• Flexible and adaptable to changing priorities and business needs
• Previous startup experience is a plus