Receptionist / Front Office Executive at Nanyuki Sports Club

Receptionist / Front Office Executive at Nanyuki Sports Club – Nanyuki Sports Club Kenya Job Details

About the Role

Nanyuki Sports Club is recruiting a Receptionist / Front Office Executive for its Nairobi location. This is a full-time position that serves as the first point of contact for club members, guests, and visitors. The successful candidate will manage front office operations, handle member inquiries, process transactions, and maintain the professional standards expected in a membership-based sports facility.

The Receptionist / Front Office Executive at Nanyuki Sports Club will work in an administration role that blends customer service with operational management. You will be responsible for creating a welcoming environment while ensuring efficient day-to-day front office functions across all business hours.

Key Responsibilities

• Receive and process member and guest inquiries, complaints, and service requests with courtesy and efficiency
• Handle cash and card payments, issue receipts, and maintain accurate financial records according to club procedures
• Prepare daily, weekly, and monthly front office reports and performance summaries as directed
• Manage incoming and outgoing correspondence, mail routing, and delivery coordination
• Serve as the primary point of contact for members and guests, providing information about club facilities and services
• Maintain confidentiality regarding member information and club operations
• Coordinate with management and support staff to ensure smooth front office operations

Requirements & Qualifications

• Diploma or degree in Front Office Management, Hospitality Management, Business Administration, Customer Service, Public Relations, or a related field
• Minimum 4 years of professional experience as a receptionist, front office executive, customer service representative, or in an administrative capacity, preferably within hospitality, club, or hotel settings
• Strong written and verbal communication skills in English, with the ability to articulate information clearly to diverse audiences
• Demonstrated interpersonal skills and proven ability to interact professionally with members, guests, management, and team members
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with office management or hospitality software systems
• Strong organizational abilities, time management skills, and capacity to handle multiple tasks simultaneously under pressure
• Experience with membership management systems or hospitality software is advantageous
• High standards of personal integrity, professional appearance, and etiquette; discretion in handling sensitive club information

What to Expect

• Work a full-time schedule with flexibility to cover weekends, public holidays, night shifts, and occasional extended hours as required by club operations
• A professional environment where you interact daily with club members, staff, and management in a membership-based sports facility
• Responsibilities that combine front-desk duties with administrative tasks, giving you exposure to multiple aspects of club operations
• This Receptionist / Front Office Executive at Nanyuki Sports Club position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested candidates should submit their CV, application letter and relevant certifications to:
[email protected] indicating their current age and expected salary