Office Operations Officer – Kenya at ITM Kenya Ltd

Office Operations Officer – Kenya at ITM Kenya Ltd – ITM Kenya Ltd Kenya Job Details

About the Role

ITM Kenya Ltd is recruiting an Office Operations Officer – Kenya to lead and optimize operational performance across the organization in Nairobi. This is a full-time position within the Administration category, reporting to senior management. The successful candidate will oversee daily business activities, manage resources efficiently, and ensure alignment between operational execution and company strategy while working with stakeholders across the ISAT Group of companies.

The Office Operations Officer – Kenya at ITM Kenya Ltd will play a central role in process improvement, cost management, vendor coordination, and customer satisfaction. You will manage cross-functional projects, supervise operational matters affecting customers, and ensure compliance with regulatory requirements across multiple jurisdictions.

Key Responsibilities

• Manage daily operational activities by optimizing the use of staff, materials, and technology to maximize efficiency, productivity, and cost-effectiveness across the organization.
• Coordinate with country heads within the ISAT Group to address operational challenges and ensure consistent execution of operational standards.
• Identify operational bottlenecks and implement process improvements, using data analysis to reduce errors and increase overall productivity.
• Develop and manage operational budgets, monitor expenditure, and recommend cost optimization strategies to improve financial performance.
• Lead personnel functions including staffing decisions, training programs, and team morale initiatives to maintain a productive workforce.
• Oversee project execution in collaboration with project managers and group stakeholders, ensuring projects are delivered on time, within budget, and to agreed quality standards while incorporating customer feedback.
• Partner with the customer support manager on operational matters affecting customer experience, including site visits and feedback collection to ensure satisfaction targets are met.
• Manage vendor and supplier relationships through contract negotiation, SLA evaluation, and cost analysis to secure favorable pricing and service terms.
• Ensure operational compliance with business regulations and licensing requirements, working with group compliance personnel to submit regulatory returns on a quarterly basis.

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Telecommunications, or a related field.
• Minimum 2 years of experience in an operations management role within the telecommunications industry.
• Demonstrated success in managing and improving operational performance in previous roles.
• Experience leading operations in complex environments involving multiple stakeholders and cross-border coordination.
• Strong negotiation skills with the ability to resolve conflicts and reach favorable commercial agreements.
• Excellent written and verbal communication abilities, with the capacity to communicate clearly with senior management and external partners.

What to Expect

• Work in a structured operational environment where process discipline and cost awareness are priorities.
• Engage regularly with internal teams across multiple countries and external vendors to achieve operational targets.
• Take on accountability for efficiency metrics, budget performance, and customer satisfaction outcomes.
• This Office Operations Officer – Kenya at ITM Kenya Ltd position in Nairobi is open to qualified candidates on a rolling basis. Click Apply below to submit your application.