ICT Assistant – Network Administration at Kenya Tea Packers Limited

ICT Assistant – Network Administration at Kenya Tea Packers Limited – Kenya Tea Packers Limited Kenya Job Details

About the Role

Kenya Tea Packers Limited is recruiting an ICT Assistant – Network Administration to join its Information and Communications Technology department. This is a full-time position based in Kenya, reporting directly to the Head of ICT. The role combines hands-on network management with security assessment responsibilities, requiring someone who can maintain reliable connectivity across the organization’s offices while identifying and addressing IT vulnerabilities.

The ICT Assistant – Network Administration will support critical infrastructure, oversee day-to-day network operations, and contribute to the company’s broader IT security and risk management framework. You will work closely with the Database Administrator and other technical teams to ensure systems remain secure, performant, and compliant with company standards.

Key Responsibilities

• Evaluate network performance by monitoring connectivity metrics including availability, utilization, throughput, and latency to maintain optimal service delivery.
• Plan and execute the selection, installation, configuration, and testing of ICT equipment across the organization.
• Monitor network communications and resolve connectivity issues by implementing preventive measures for IT networks, systems, and software applications.
• Conduct vulnerability assessments using industry-standard IT security tools and methodologies, then report findings and recommendations to the Head of ICT for remediation.
• Design network specifications by consulting with end users, analyzing workflow requirements, access patterns, and security needs to configure routers and routing protocols.
• Maintain network performance through continuous monitoring, analysis, performance tuning, and escalation of unresolved technical issues to vendors.
• Secure network access by developing access control measures, maintaining monitoring documentation, and periodically reviewing firewall rules and logs.
• Support the ICT Manager in recommending policy updates, including Disaster Recovery Plans, IT strategy, and Business Continuity procedures.
• Manage the ICT helpdesk system by logging, updating, and tracking support requests to ensure timely resolution for all users.
• Provide user training and documentation support on network access and software applications.
• Coordinate with vendor support contacts to review Service Level Agreements and resolve issues with end-user hardware, software, MPLS, SD-WAN, and internet connectivity.
• Ensure all PCs, laptops, and servers operate on licensed and updated operating systems with current endpoint security software.

Requirements & Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Minimum two years of experience in network administration roles.
• Current network security certification such as CCNA (Cisco Certified Network Associate) or CEH (Certified Ethical Hacker).
• Hands-on experience with network installation, configuration, and troubleshooting across diverse platforms.
• Practical knowledge of router installation, configuration, and fault resolution.
• Strong understanding of network connectivity, integration, and protocols.
• Proficiency with operating system and database installation, upgrading, and performance tuning.
• Demonstrated ability to apply technical knowledge to solve complex IT problems effectively.

What to Expect

• You will report to the Head of ICT and collaborate with database administrators, system managers, and external vendor partners on technical projects.
• The role involves both proactive system monitoring and reactive problem-solving, with responsibility for maintaining security standards across all connected devices and networks.
• The ICT Assistant – Network Administration at Kenya Tea Packers Limited position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested and qualified candidates are invited to apply by sending their Motivation Letter (clearly stating the position they are applying for and with an indication of current and expected remuneration, Curriculum Vitae and names and addresses of three referees to:
Email: [email protected]

Deadline for applications: is Friday 12th June 2026. Only short-listed candidates will be contacted.