Open Roles at HI Home

Open Roles at HI Home – HI Home Kenya Job Details

About HI Home

HI Home is recruiting across multiple departments to fill vacancies in procurement, sales, stock management, and customer service. The organization operates in the retail and home goods sector across Kenya, with headquarters in Nairobi and branch operations in other key locations. This is a rolling recruitment drive, so qualified candidates are encouraged to apply as soon as possible.

Open Roles at HI Home span full-time positions suitable for candidates with diploma or degree-level qualifications and relevant sector experience. Whether your background is in supply chain management, retail sales, warehouse operations, or customer-facing service, there are opportunities available.

Open Positions

Procurement Officers (2 Posts)

• Develop sourcing strategies and create procurement plans aligned with organizational needs
• Identify suppliers, negotiate contracts, and maintain productive supplier relationships
• Monitor stock levels, optimize inventory, and analyze slow-moving or obsolete items
• Conduct cost analysis, track expenditure against budget, and recommend pricing strategies based on market conditions
• Forecast demand patterns and assess supply chain risks to ensure continuity

Branch Manager (Nakuru)

• Lead branch operations and manage sales performance against targets
• Oversee team performance, provide direction, and ensure consistent service standards
• Drive customer acquisition and retention in the retail environment
• Manage branch P&L and coordinate with head office on operational matters

Sales Supervisor (Nakuru)

• Supervise sales floor staff and monitor daily sales activities
• Ensure team adherence to company procedures and customer service protocols
• Support sales targets and contribute to promotional campaign execution
• Train and coach team members on product knowledge and selling techniques

Sales Assistants (Nairobi)

• Assist customers with product selection and complete sales transactions
• Maintain knowledge of product features, pricing, and current promotions
• Process orders and ensure accurate documentation
• Support visual merchandising and store organization

Stock Supervisors and Assistants (Nakuru)

• Receive, unpack, and organize incoming shipments according to storage protocols
• Participate in stock counts and maintain accurate inventory records
• Label and store products in designated locations with proper organization
• Manage stock issuance and dispatch, report discrepancies or damage, and maintain warehouse cleanliness

Customer Service Representatives (Nakuru)

• Process customer orders and confirm product availability before completion
• Deliver professional support, maintain positive relationships, and address customer inquiries promptly
• Handle complaints with urgency, escalate where necessary, and follow up to ensure resolution
• Process payments accurately, support warranty claims, and adhere to cash handling procedures
• Coordinate order fulfillment and delivery, manage returns and exchanges, and provide after-sales support

General Requirements

• Diploma or Bachelor’s degree in a relevant field (Procurement & Supply Chain Management, Business Administration, Communication, Customer Service, or related discipline)
• Proven experience in your field — procurement and supplier negotiations, retail or electronics sales, inventory management, or customer service in a retail setting
• Strong communication and interpersonal abilities, with ability to work effectively in a structured environment
• Solid organizational and problem-solving skills
• Competency with computer systems and basic software applications
• Reliability and commitment to maintaining professional standards

What to Expect

• Full-time employment in a structured retail or warehouse environment
• Clear expectations around KPIs, customer service standards, and compliance with company procedures
• These Open Roles at HI Home in Kenya are open to qualified candidates. Click Apply below for the position that matches your background.