Wig Stylist & Customer Experience Assistant at Morsan HR Consulting

Wig Stylist & Customer Experience Assistant at Morsan HR Consulting – Morsan HR Consulting Kenya Job Details

About the Role

Morsan HR Consulting is recruiting a Wig Stylist & Customer Experience Assistant for a fast-growing beauty brand based in Nairobi. This is a full-time position combining hands-on wig styling expertise with customer-facing support. You will be responsible for delivering professional wig services, maintaining brand standards, and ensuring customers feel confident and well-informed about their purchases. The role sits at the intersection of technical craft and customer engagement, requiring both precision styling skills and strong interpersonal abilities.

The brand specializes in helping clients achieve polished, stylish looks through quality wig products. As a Wig Stylist & Customer Experience Assistant at Morsan HR Consulting, you will support content creation, manage customer inquiries, and maintain the presentation standards that define the company’s reputation. This position is ideal for someone with formal training in cosmetology or hairdressing, practical wig-styling experience, and a genuine interest in customer service.

Key Responsibilities

• Style wigs according to customer preferences, desired occasion, and finish specifications, including straightening, curling, laying, and shaping to meet brand standards.
• Customize wigs to improve fit, wearability, and overall appearance, ensuring every piece is neat, clean, and polished before handover or delivery.
• Perform wig maintenance services including washing, conditioning, detangling, drying, and restyling to restore softness, shape, and movement.
• Prepare and style wigs for models, photoshoots, video content, and marketing campaigns, working behind the scenes during content shoots to ensure camera-ready presentation.
• Advise customers on wig care, styling techniques, maintenance routines, and product use through in-person consultations and customer service channels.
• Prepare, inspect, and package customer orders neatly, maintaining a clean and organized styling workspace and properly storing styling tools and products.
• Support operational tasks including quality checks on finished wigs and collaboration with the wider team on brand-related projects.

Requirements & Qualifications

• Diploma or Bachelor’s Degree in Cosmetology, Hairdressing, Beauty Therapy, or a related field from an accredited institution.
• Demonstrated practical experience in wig styling with proficiency across different wig textures and constructions.
• Working knowledge of wig maintenance, revamping techniques, and proper hair care practices to preserve wig quality.
• Proven ability to straighten, curl, and create polished finished styles with strong attention to detail and commitment to professional results.
• Excellent customer service skills with clear communication abilities and the capacity to provide patient, friendly support.
• Organizational skills and reliability with the ability to manage multiple tasks in a team environment and work independently when required.
• Flexibility to work on weekends and public holidays as needed by the business.
• Willingness to participate in a full physical interview at the company office, including a practical wig handling assessment.

What to Expect

• A hands-on environment where you will work with different wig types, styling tools, and hair care products daily while maintaining high presentation standards.
• Exposure to content creation and behind-the-scenes work, collaborating with models and creative teams on photoshoots and marketing materials.
• Regular customer interaction through in-person styling sessions and service inquiries, requiring strong communication and problem-solving skills.
• This Wig Stylist & Customer Experience Assistant at Morsan HR Consulting position in Nairobi is open to qualified candidates. Click Apply below to submit your application.