Underwriter (Kisumu) – First Assurance Kenya at Absa Bank Limited

Underwriter (Kisumu) – First Assurance Kenya at Absa Bank Limited – Absa Bank Limited Kenya Job Details

About the Role

First Assurance Kenya at Absa Bank Limited is recruiting an Underwriter to join its operations team in Kenya. This is a full-time position designed for an experienced insurance professional who will manage the end-to-end underwriting process, serve as the primary contact for the underwriting department, and maintain strong relationships with internal and external stakeholders. The Underwriter (Kisumu) – First Assurance Kenya at Absa Bank Limited role requires someone who can balance customer service, risk assessment, and compliance in a fast-moving insurance environment.

The position sits at the heart of the insurance operation, bridging customer needs with underwriting standards and governance requirements. You will handle policy issuance, manage quotations, assess risk exposure, and work collaboratively across departments to grow the business while protecting company interests. Banking jobs in Kenya in the insurance sector demand strong attention to detail and the ability to manage multiple stakeholder expectations.

Key Responsibilities

• Process renewal notices with appropriate coverage terms and ensure delivery at least 60 days prior to renewal dates.
• Issue policy documents within agreed turnaround times and maintain documentation standards.
• Support the claims department by supplying required documents and client information promptly.
• Review, approve, and manage major quotations following underwriting guidelines and risk criteria.
• Assess risk exposure through analysis and investigation, recommending appropriate policy solutions to control losses.
• Identify portfolio risks stemming from client business practices, underwriting findings, or potential fraud indicators.
• Coordinate with internal teams to develop and execute marketing strategies that drive market growth and meet business targets.
• Calculate renewal rates for group and individual clients based on industry, demographic, and historical background information.
• Meet with customers, agents, and brokers to negotiate coverage terms, pricing, and service arrangements.
• Build relationships with distribution channels including insurance brokers, agents, and bancassurance partners to expand market reach and service accessibility.
• Handle escalated customer complaints and resolve issues professionally and efficiently.
• Provide assistance in reviewing, classifying, and rating applications for new or renewal business.

Requirements & Qualifications

• Bachelor’s degree in Insurance, Business, or a related field.
• Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies.
• Minimum 3 years of professional experience in underwriting or a closely related insurance discipline.
• Progress towards completion of an Insurance Professional Qualification or equivalent certification.
• Demonstrated ability to manage multiple quotations and applications concurrently.
• Strong working knowledge of policy documentation, renewal processes, and claims support procedures.
• Ability to work effectively with brokers, agents, internal teams, and customers to meet service and business objectives.

What to Expect

• A structured underwriting environment where risk assessment and compliance are non-negotiable, with clear processes and governance frameworks in place.
• Regular interaction with customers, brokers, and internal departments, requiring strong communication and interpersonal skills.
• This Underwriter (Kisumu) – First Assurance Kenya at Absa Bank Limited position in Kenya is open to qualified candidates. Click Apply below to submit your application.