Telesales Representative at Frank Management Consult Ltd

 Job Brief

Seeking an experienced Tele Sales representative to attract new clients, win new accounts, and maximize profitability within his / her territory. Candidates will work prospects through the entire sales cycle, including developing new leads, educating prospects, and turning interested potential customers into long-term customers.

Duties & Responsibilities

• Contact potential or existing customers to inform them about a product or service as well as initiating sales
• Answer questions about products and the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take orders and forward to front office for processing in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Asking questions to engage customers and keep the conversation going
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Do any other duty assigned to you by management.

Minimum Qualifications/Requirements & Skills

• Bachelor’s degree in business, communications, marketing or a similar field.
• At 3 years works experience with a proven track record.
• Track record of over-achieving quota
• Experience working with CRM and telephone systems
• Familiarity with different sales techniques and pipeline management
• Computer use competency
• Strong communication, negotiation and interpersonal skills  Self-motivated and

Key Competencies

• Confidence
• Competitive attitude
• Conversational/interpersonal skills
• Able to work independently
• Outstanding negotiation skills with the ability to resolve issues and address complaints