Store Front Officer at Jibu

Store Front Officer at Jibu – Kenya Job Details

About the Role

Jibu is looking for a Store Front Officer to join its team in Kenya on a full-time basis. This role sits at the centre of customer interactions, requiring someone who can deliver strong service while managing digital systems, orders, and payments. You’ll represent Jibu to customers, visitors, and potential stakeholders, making a measurable impact every day.

The Store Front Officer at Jibu will work with a supportive team that values both immediate results and long-term professional growth. You’ll handle customer-facing responsibilities while developing expertise in sales systems, financial processes, and team coordination. This is a hands-on position suited to someone with field sales or FMCG experience who wants to deepen their career in customer service roles in Kenya.

Key Responsibilities

• Deliver high-quality customer service and create positive experiences for every customer who interacts with Jibu
• Use digital tools and platforms to process orders, handle payments, and manage customer information accurately
• Engage with customers from varied backgrounds, building and maintaining strong relationships
• Represent the Jibu brand professionally when meeting with external visitors, potential investors, and other stakeholders
• Identify problems and propose practical solutions, testing approaches and refining them based on results
• Work with team members to ensure commitments are met and collaborate on shared goals
• Maintain organized records and follow agreed plans and schedules
• Perform financial calculations and analysis as required for daily operations

Requirements & Qualifications

• Direct field sales experience, preferably in the FMCG (fast-moving consumer goods) sector
• Proven experience in customer-facing roles such as direct sales or customer service, with a track record of delivering excellent customer experiences
• Strong spoken and written English; fluent Luganda required
• Solid interpersonal skills with the ability to connect with people from different backgrounds and build professional relationships
• Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint
• Comfortable working with financial calculations and basic data analysis
• Demonstrated ability to think proactively, solve problems independently, and take initiative
• Strong commitment to continuous learning and personal development
• Resilience and determination—a willingness to persist through challenges

What to Expect

• You’ll work in a team environment where collaboration and accountability are valued, with colleagues who care about making an impact
• Regular opportunities to develop new skills and advance your career through hands-on experience and mentorship
• Clear expectations and structured processes that help you succeed in your role
• The Store Front Officer at Jibu position in Kenya is open to qualified candidates. Click Apply below to submit your application.