Receptionist Job at MNC Consulting Group Limited

Receptionist Job at MNC Consulting Group Limited – MNC Consulting Group Limited Kenya Job Details

About the job

Do you have great and superb interpersonal skills, excellent in English both verbal and written, very conversant and great in social media and above all warm, cheerful/honest and welcoming? A company in the beauty and spa industry is in need of a receptionist. Below is the Job description and Qualifications.

Job description

• Greeting guests with direct eye contact and a smile, welcoming them to the facility.
• Make guest reservations for services.
• Creating content about the business and posting them on social media platforms and regularly engaging customers by responding their queries on social media.
• Answer telephones in 3 rings and provide proper response must have excellent phone etiquette (appointment booking, answer questions).
• Communicate and inform co-worker(s) of any and all pertinent information throughout shift and at shift close.
• Handle and assist as needed with guest recovery and issues.
• Respond with management as directed.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Maintain facility by checking equipment, light cleaning, maintain retail inventory on display.
• Ensure proper coverage of desk when it is necessary to leave area.
• Reconcile daily sales, deposits and receipts as outlined in Standard Operating Procedures and Protocols.
• Receive payments for goods and services and properly account for all transactions and monies.
• Assist as needed with lifting and storing equipment, product displays and preparing for special event.

Position Qualifications:

• At least 2 years’ experience in customer service and mostly in beauty industry.
• Degree/diploma in business administration/customer service or any other related field.
• Excellent communication, customer service skills and good work ethic.
• Excellent in social media marketing and very active.
• A quick learner in product knowledge.
• Creative and innovative person.
• Committed and very ready to go an extra mile on service delivery.
• Can handle guests of all works of life.
• Very conversant and good in social media platforms e.g. TikTok, Facebook, Instagram, Twitter, YouTube and snap chat.
• Proficient in appropriate computer skills MS word, Excel and publisher.
• Ability to handle multiple tasks simultaneously.
• Ability to explain services and products to guests
• Retail Sales experience and skills.
• Work with assigned schedules
• Professional manner and appearance, should be smartly and neatly dressed.
• Excellent command in English, both verbal and written skills.
• Be courteous to all guests and co-workers.
• Previous cash handling experience.
• Honest and Skills in handling money.
• Basic accounting skills is a plus.