Receptionist at Janta Kenya

Purpose

The Front Office Executive is responsible for managing the front desk and performing a variety of administrative and clerical tasks. This role serves as the first point of contact for clients, visitors, and staff, ensuring a positive and welcoming experience. The Front Office Executive will also handle incoming calls, coordinate appointments, and provide general office support.

Key Responsibilities

Reception Duties:

• Keep the frondesk tidy and presentable with necessary materials
• Greet and welcome visitors in a friendly and professional manner.
• Answer and forward external incoming phone calls.
• Handle incoming and outgoing mail, packages, and deliveries.
• Maintain the reception area, ensuring it is tidy and presentable.
• Assist with scheduling and coordinating meetings and appointments.
• Prepare and distribute correspondence, memos, and any other official documents
• Check, sort and forward emails

Customer Service:

• Address inquiries from clients and visitors in a courteous and efficient manner.
• Provide accurate information and direct visitors to the appropriate person or department.
• Handle and resolve complaints and issues, escalating them to the appropriate person if necessary.

Office Coordination:

• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order and manage office supplies and inventory.
• Assist in planning and organizing firm’s events and meetings.

Record Keeping:

• Maintain and update firm’s databases and records.
• Ensure proper documentation and filing of all important documents.

Other Duties:

• Perform other clerical receptionist duties such as filing, photocopying and transcribing.
• Assist with special projects and tasks as assigned by management.

Skill & Experience

• Experience: Proven work experience as a Receptionist, Secretary, or similar role for 1 year
• Skills:Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).