Receptionist at Avenue Healthcare

  • Full Time
  • Mombasa

Avenue Healthcare

Job Objective

The primary goal of this role is to ensure professional reception management at all times. This entails promptly assisting visitors, patients, and clients with their needs.

Key Responsibilities

  • Maintain accurate patient/client records as required by the assigned department/branch.
  • Follow established procedures/systems to vet and assist clients seeking treatment across various categories (e.g., Staff, GOP’s, AHC prepaid, credit/insurance clients).
  • Execute patient registration following defined protocols.
  • Ensure precise billing and timely completion of invoices.
  • Handle cash appropriately according to established protocols.
  • Direct/transfer incoming telephone calls to respective departments/offices.
  • Prioritize client satisfaction by delivering quality service, effective communication, feedback management, escalation handling, and displaying a caring attitude. Utilize standardized tools for measuring patient satisfaction, ensure follow-up, and implement improvements.
  • Uphold patient privacy and confidentiality without exception.
  • Fulfill any other duties as assigned by the supervisor that align with the job description.

Personal Specifications

  • Possess a Certificate in Business Management or a relevant business course.
  • Have a minimum of 1 year of experience.
  • Demonstrate organizational awareness and attention to detail.
  • Showcase strong interpersonal and communication skills, emphasizing teamwork and reliability.

Application Procedure

To apply, please send your application documents (CV and Certificates) to Use the job position you’re applying for as the subject of the email. The deadline for applications is September 11, 2023.

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