Receptionist at Aga Khan University Hospital

Responsibilities:

• Warmly receive and attend to all patients in the Radiology Department.
• Attend to client enquiries regarding institutional and departmental services.
• Book patients for Radiological procedures and give correct information on preparation for specific procedures.
• Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication.
• Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed.
• Bill procedures accurately as per the prices set by the institution for financial sustenance of the Department.
• Participate in preparation of Quality Assurance audits to enable the department achieve its quality objectives.
• Liaising with Radiologists, Radiology Technicians/ Radiographers and Radiology Nurses to ensure that the daily worklists are optimized with minimal wastage of appointment slots.
• Confirming appointments and following up with Insurance approvals and NHIF pre-authorization.
• Show initiative in managing the daily imaging lists.

 Requirements:

• Certificate in Front Office /Customer Care Management with a minimum of one years’ experience in a similar position. Training in Financial Management will be considered as an added advantage.
• Should be proficient in computers and have excellent organisational and communication skills.
• Must possess adequate understanding of the operations within the Radiology Department.
• Should be proactive, self-motivated and demonstrate maturity.
•  Must be capable of working under minimal supervision.