Outside Sales at CMA CGM

Main tasks and Responsibilities:

• Ensure penetration into new markets and segments in the Domestic trade of the brand allocated.
• Active client visitation and use of other channels to ensure landing/ closing of new businesses.
• Account Management.
• Establish good relationship with customer, which includes assistance to overall business cycle of the client (credit facilitation, post-sales issues etc.) to ensure continuous repeat business.
• Responsible for channelling back to the organization valuable market intelligence information regarding the trade.
• Understand overall business of the customer to be able to come across other business opportunities to up-sell or cross sell other CMA CGM Products and grow share of wallet.
• Proactively analyses sales performance based on budget and assists with identifying missing shippers.
• Prepare the visit plans
• Assists with cargo campaign and calling customers for business.
• Escalates urgent issues to internal department for action.
• Directly negotiates or communicates negotiations of rate(s) with line/trade management on behalf of the customer or field representative for Import, Export and/or Foreign to Foreign business.
• Ensures filing is completed and correct to minimize disputes and flow of booking process.
• Promotes eBusiness.
• Performs sales lead qualifying and follow up.
• Assists with cargo campaign.
• Participates in sales and team meetings.
• Reports KPIs, monitors rates and issues.
• Assists booking team to ensure rates are in place prior to possession of cargo.
• Supports financial mitigations be it customer or company dispute associated.
• Promote CMA CGM group though shipping line events.
• Handle/follow up big accounts and tenders with HO and monitor their support.
• Assists team, to include inside coverage, during absences or periods of low staffing.

Skills and Qualification:

• Bachelor’s Degree in commerce, sales, marketing, business administration or related degree.
• Minimum 5-year experience in the shipping industry preferably in a commercial role.
• Previous experience in use of a CRM is an added advantage
• Proficiency in MS office tools especially Outlook, Excel and PowerPoint
• Have an Entrepreneurial and Innovative approach
• Self-starter who is results driven
• Excellent verbal & written communication skills
• A good team Player
• Good Organizational Skills