NGO Jobs-GBV Case Worker at International Rescue Committee

  • Full Time
  • Nairobi

International Rescue Committee

Job Description

The GBV Case worker will support the successful implementation of all psychosocial activities and will be responsible for the provision of quality case management including direct counseling to GBV survivors. In collaboration with the Snr. WPE Officer and other WPE/GBV officers will support in the provision of training and supervising GBV Community Workers to respond to cases of GBV in the camp and ensure effective case management. This includes providing ongoing training and mentorship for community workers and utilizing monitoring and evaluation systems to ensure high quality services.

Key Responsibilities

Case Management

  • Provide professional and confidential services to survivors of GBV, grounded in the IRC’s holistic, survivor-centered case management approach.
  • Document client information through accurate filling of intake forms and ensure confidential and safe storage.
  • Support the maintenance of the IRC’s case management system by maintaining client confidentiality.
  • Ensure the GBVIMS is accurately updated on a regular basis.
  • Ethically and confidentially collect and store GBV data. Participate in interpretation of the analyzed data on trends and work with the GBV manager and psychosocial officer to disseminate information to all relevant stakeholders.
  • Participate in the development of case management monitoring systems and help to ensure that GBV community workers use these systems correctly and consistently.
  • Participate in preparation of all relevant reports regarding the IRC’s psychosocial activities.

Training, Mentorship, and Coaching

  • Provide/facilitate GBV trainings for all relevant community actors, including psychosocial First Aid Volunteers, Community Health Volunteers, women groups, other informal and formal community structures, and any other identified groups on GBV topics, including but not limited to: GBV basic concepts &referral pathways, guiding principles, sexual exploitation, and abuse.
  • Provide leadership and guidance regarding psychosocial activities to all community workers to ensure all programme activities meet best practice standards.
  • Monitor and supervise case management, including capacity building through training and on-the-job training of community workers. Training topics should include active listening and effective communication, action, and safety planning, GBV guiding principles, GBV basic concepts, and other related topics.
  • Support fellow Case workers and local partner in all response related aspects, not limited to training, sub-agreements, implementation, reporting, mentoring, supervision, monitoring and evaluation throughout implementation process.
  • Support adherence to GBV referral protocols and guiding principles for working with survivors.
  • Assess gaps in GBV prevention and response services, make recommendations/suggestions for improvements to the supervisor and develop, in consultation with the team and Manager, strategies to address the gaps.

Coordination and Networking

  • Strengthen and maintain networks through other service providers and camp management to ensure that survivors receive compassionate support from the community and to encourage greater communication, collaboration, and coordination among partners (protection, health, legal, and psychosocial sectors).
  • Advice the GBV outreach officer on programming areas that require targeted interventions and campaigns based on trend analysis.
  • Strengthen and maintain networks with community leaders, women leaders, service providers and camp management to ensure that survivors receive compassionate support from the community and to encourage greater communication, collaboration, and coordination among partners (protection, health, legal, and psychosocial sectors)
  • Work in collaboration with GBV outreach officer to ensure ongoing needs of women and girls are being met through prevention-related activities.
  • Monitor monthly community outreach plan with community workers, based on case trends and ongoing needs of women and girls.

Monitoring & Reporting

  • Prepare and submit weekly & monthly reports as required and incorporate supervisors’ feedback in a timely manner, including information related to survivor non-identifying data, treatment provided, follow-up visits, drugs availability, referrals to other service providers and awareness activities conducted etc.
  • Participate in the development of procurement and spending plans and work plans to ensure the successful implementation of programs.
  • Ensure supplies/resources are requested on a timely manner for timely implementation of program activities including manage/prepare contingency program stock supplies where necessary.
  • Monitor and track utilization of program supplies and resources to ensure efficient use of available resources.
  • Ensure tracking of key program indicators and progress through utilization of the M&E data collection and indicator tracking tools.

Partnership Development

  • Participate in review meetings and psychosocial capacity assessment of the local partners.
  • Share technical expertise on case management with local partner.
  • Organize and conduct trainings for partners on relevant organizational development areas and support peer learning between IRC and the local partner.
  • Development and revision of referral networks between partners implementing GBV and implementation of referral pathways.
  • Ensure the local partner is invited to the case conferences and other interagency coordination meeting at camp the level.
  • Assist the Psychosocial officer on technical review of partner’s reports on psychosocial component.
  • Assist both GBV manager and psychosocial officer in planning and organizing for review workshops with partners on the partnership as per the IRC partnership approach and principles.
  • Support trainings for partners on relevant organizational development areas peer learning between IRC and the local partners.


  • Fulfill any other duties and responsibilities as assigned.
  • Respect the code of conduct and policies of the IRC and the standards of the GBV team.
  • Adhere and uphold the IRC Way (integrity, accountability, and service) at the respective areas of work.

Key Result Areas

The GBV/ WPE Kenya programme goal is to enhance survivor’s utilization of quality services responsive to their needs and strengthen community-based structures and solutions to better protect women and girls, promote their empowerment to access opportunities, services, and support. The GBV case worker will oversee psychosocial activities towards achieving the following program objectives.

  • To improve survivors’ access to timely, holistic, and quality case management.
  • Strengthened engagement with communities to act in the best interests of women and girls.
  • Invest in social and economic opportunities for women and girls to promote their wellbeing.
  • Leverage partnerships and experience to advocate for priorities of women and girls.


  • Diploma in counseling psychology, Social Science or related degree is preferred.
  • Minimum 3 years of direct psychosocial/counseling and case management experience with a reputable agency; experience working with survivors of violence preferred.
  • MUST have in-depth knowledge on GBV and responding to GBV in emergency settings.
  • Demonstrated experience working directly with refugees who are survivors of GBV and can demonstrate understanding of a survivor-centered approach.
  • MUST have experience with operationalizing GBV principles, knowledge of international humanitarian standards for GBV prevention and response.
  • Must have experience working with GBVIMS (Gender Based Violence Information Management System).
  • Must be willing to work in a hardship zone /environment.

Required Qualification & Competencies

  • Strong knowledge of computer applications, including MS Word and Excel.
  • Willing to work in a hardship area.
  • Fluency in English, including writing clear and concise reports.
  • Counseling and experience/ working with women and girls in the direct provision of counseling and psychosocial support to survivors of gender-based violence with a reputable organization or local women organizations/groups, including experience counseling survivors of abuse or violence.
  • Excellent listening and observation skills, including ability to create trust, support, respect and interact with survivors of all ages, background, and diversity.
  • 1-2 years’ experience in the direct provision of counseling and psychosocial support to survivors of gender-based violence, including child survivors preferred and an added advantage but not a must. Good facilitation skills and experience required.
  • Clear understanding, including demonstrated positive attitudes on gender inequality, and issues surrounding violence against women and girls STRONGLY preferred.
  • Ability to maintain confidentiality and respect for clients at all times is essential.
  • Ability to lead, train, supervises, facilitates, and motivates other GBV staff and local partners in their respective tasks in a professional, respectful, and supportive manner.
  • Positive and professional demeanor, able to organize, maintain composure and prioritize work under pressure, work overtime when necessary and be able to coordinate multiple tasks and maintain attention to detail. Ability to work as a member of a team essential.
  • Ability to communicate in English.
  • Ability to write quality and timely reports in English.
  • Basic knowledge of computer skills is helpful (word, outlook, excel, email etc.

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