Marketing Receptionist Job at Summit Recruitment and Search

Marketing Receptionist Job at Summit Recruitment and Search – Kenya Job Details

Key Responsibilities:

• Welcome and check-in guests with warmth and professionalism.
• Assist in the implementation of marketing strategies and campaigns.
• Manage guest check-outs efficiently, ensuring accurate billing and a pleasant Check Out experience.
• Handle guest inquiries, requests, and concerns promptly and courteously, utilizing upselling techniques to introduce guests to additional services, room upgrades, or special offers.
• Maintain a thorough knowledge of the hotel’s facilities and services to assist guests effectively.
• Handle cash and credit card transactions, including processing payments.
• Keep the reception area organized and visually appealing.
• Collaborate with other hotel staff to ensure a seamless guest experience, including coordinating with the General manager to promote special offers or events during check-in or check-out, and actively participating in upselling initiatives to boost revenue.

Qualifications.

• Must have a Diploma in Front Office, or a related field.
• Must have Prior experience as a receptionist, preferably in a hotel or hospitality setting.
• Strong verbal and written communication skills.
• Exceptional Sales and customer service orientation with a friendly and welcoming attitude.
• Proficiency in using hotel management software and basic computer applications.
• Strong organizational and multitasking skills