Position Summary

The IT Intern will provide IT Support to the staff of the organization. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems.

Major Roles and Responsibilities

Respond to user requestsfor service, troubleshoot problems, and help develop solutions.
Installing and configuring computer hardware and applications.
System and network maintenance.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications.
Prioritizing and managing many open cases at one time.
Record activities, solutions, and other responses to requests for service.
Assist in maintaining inventory records and documentation for equipment.
Rapidly establishing a good working relationship with employees and other professionals, e.g., suppliers.
Testing and evaluating new technology.
Keeping up to date with the latest technologies.
Perform other duties/projects as assigned.
In addition to the above duties, the IT intern may be required to perform other related or unrelated duties based on the company’s needs.

Academic and Professional Qualifications Required

Bachelor’s degree in Computer Science/Information Technology
Information Technology Certifications (e.g., CCNA, Microsoft Certifications, CompTIA A+, Network+)
Proficiency in Microsoft Office programs (Word, Excel, PowerPoint, etc.).
Proficiency in Windows Operating Systems (Windows 10, 11, Windows Server, etc.).
Should have sufficient skills in networking systems and computer problem-solving.

Desirable skills, knowledge, and experiences

Good planning and organization skills.
Prioritize tasks and efficiently manage time.
Attentiveness to detail.
Excellent communication skills – written and verbal.
Team player with strong interpersonal skills
Must have strong analytical skills.
Ability to respond effectively to inquiries and issues.

Eligibility

The position is open to bilingual French and English speakers from any African country.

Terms of Offer

The African Guarantee Fund for Small and Medium-sized Enterprises (AGF) is an equal opportunity employer and offers a regionally competitive salary with an excellent benefits package. AGF prides itself on its collegial, supportive and gender sensitive working environment and believes that staff diversity promotes innovation and excellence.

Women candidates are strongly encouraged to apply.
Applications
All applications should be sent via email, attaching your resume and cover letter summarizing your relevant work experience, name and contact information of 3 referees that are familiar with your professional qualifications and work experience to: recruitment@africanguaranteefund.com.
“Application for IT Intern” should be clearly marked on the subject line of the email message.
Applications will be considered until 20th October 2023 or until the position is filled